[Nfbk] TARC 3

[Nickie Pearl]

The only issues I’ve had lately is the difficulty in getting times I request when scheduling.  The few rides I’ve had have been within the window.
As always I suggest if/when you have any issues with TARC3 or their contractors you are not satisfied with you call the TARC3 reservation line, 560-0333 & file a complaint.  
If you do not hear a response from TARC about your complain within the time they allow...call back & ask about your complaint.  Make sure you have the date, time & persons name who took our original complaint.

Believe me I’m not defending TARC3, but let’s keep in mind the time of year.  During the winter onths ridership goes up, there are more vehicle issues, traffic is worse & yes, the number of drivers are sometimes less due to illness & season.  
I know it’s a pain but try scheduling your appointment times a few minutes earlier & give yourself more time to reach your destination. 
Pack your patience & smiles!
Nickie

From: Kayla.penny--- via Nfbk 
Sent: Thursday, December 04, 2014 2:54 PM
To: NFB of Kentucky Internet Mailing List 
Subject: [Nfbk] TARC 3

Hi everyone,




Is something odd going on with TARC 3?  I've seen at least six Facebook posts in the last 48 hours where people have said that TARC 3 has been extremely late or hasn't shown up at all.  In one instance someone was actually "no showed" because TARC3 was so late they had to take Lyft and when TARC3 finally showed up, well out of their window, they were given a no show.  I know TARC3 is unreliable at times, but this seems like an awful lot of example concentrated together.  Has something changed in terms of management or drivers that I've missed?  Everyone has called and complained to TARC, but besides telling them to follow up, I'm not really sure what else to tell people, if anything.




Katie 




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