[NFBMO] Accessibility Issue

[Bryan Schulz]

Hi,

Let us know what browser and version you are using, same for jaws/nvda.
Do you have a mentor / god forbid, the person above your level / contact for
tech support?
Bryan


-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Coccovizzo,Linda A via
NFBMO
Sent: Friday, June 1, 2018 10:15 AM
To: NFB of Missouri Mailing List (nfbmo at nfbnet.org) <nfbmo at nfbnet.org>
Cc: Coccovizzo,Linda A <Linda.Coccovizzo at MCCKC.EDU>
Subject: [NFBMO] Accessibility Issue

Hello all. I am hoping someone here can help me, or maybe has some sage
advice for me. I am extremely disappointed because I recently signed up as a
representative with Avon. I have used the products off and on for many
years, and I have always enjoyed them, and the prices. I thought it might be
a chance for the girls and me to make some extra money, and give me an
opportunity for teaching Sarah and Terra many skills on the computer,
managing money, and communicating professionally with people. However, I am
finding the website to be inaccessible. I am struggling now, because I'm not
sure what to do. I don't feel right advertising my site if I can't serve
everyone. It's like I'm saying, "Please buy my products unless you're
blind."

I am wondering if anyone has had experiences with purchasing from the Avon
website with a screen reader. If so, I would love it if you would share. I
am able to find products and add them to the bag, but there is a lack of
buttons that show up as such with Jaws at least. Registering as a customer
is also very difficult if not impossible. I think I can help my blind
customers, but I feel like I am taking away from someone's independence by
saying you don't have equal access to the website, but I am more than happy
to help you with an order. If someone comes to me, (which they did, and
that's how I figured out what the issues were),and says I don't do a lot on
the internet, can you help me, that's a different story. Because it's not
always easy for me to deliver to people, or if they are long distance
customers, I believe I can most likely put web orders through for people.

I'm not ready to give up yet. Am I overthinking this? Does anyone have any
idea what steps I might take if I am able to make contact with someone on
the corporate level? And, if I do make contact with someone, and I am
brushed off or met with an unwillingness to fix the problems, what would be
the best direction to take?

I welcome anything anyone has to offer here.

Thanks for reading.

Linda C.
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