[NFBMO] Is shopping assisstant a courtesy or legal requirement?

[David Andrews]

It is required by the ADA. It is not a courtesy. They may regard it 
as such, and we will need to be flexible because of real shortages, 
but their staffing problems don't get them off the hook.

Dave

At 08:28 PM 9/21/2022, Julie Dawson via NFBMO wrote:
>I always thought it fell under public accommodation with a touch of courtesy.
>----- Original Message -----
>From: <mailto:nfbmo at nfbnet.org>Daniel Garcia via NFBMO
>To: <mailto:nfbmo at nfbnet.org)>NFB of Missouri Mailing List (nfbmo at nfbnet.org)
>Cc: <mailto:dangarcia3 at hotmail.com>Daniel Garcia
>Sent: Wednesday, September 21, 2022 7:45 PM
>Subject: [NFBMO] Is shopping assisstant a courtesy or legal requirement?
>
>Hello, Friends:
>
>
>
>One of my chapter members who is an O&M instructor sent me the 
>following message today:
>
>
>
>"I am wondering if you could help me with a problem. One of my 
>students called Price Chopper yesterday to schedule shopping 
>assistance. They said they could no longer perform that service due 
>to staffing issues. Is that not a reasonable accommodation anymore? 
>If it is how do I alert the store about compliance? "
>
>
>
>Does anyone have any thoughts on this? Is having a shopper provided 
>by the store considered a courtesy or does it fall under the 
>framework of public accommodation?
>
>
>
>If it is viewed merely as a courtesy, I am afraid that other stores 
>will use the same excuse whether or not they have adequate staffing.
>
>
>
>Regards,
>
>
>
>Daniel
>
>
>
>Daniel Garcia, President, Kansas City Chapter
>
>National Federation of the Blind of Missouri
>
>dangarcia3 at hotmail.com
>
>(816) 621-0902
>
>www.nfb.org
>
>www.nfbmo.org
>
>Live the life you want.
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