[NFBNJ] Where does a senior call when they need a grocery delivery?

[joe ruffalo]

Greetings to all!
Thanks to Debbie Azzarone for the following information.
Joe

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Where does a Senior call if they need a grocery delivery?
Seniors should contact their County Office of Senior Services (currently, 
only in GLOUCESTER, MORRIS, OCEAN and

SOMERSET) who has partnered with a reputable nonprofit, Jersey Cares, to 
provide this service to the client.

FAQs - SENIOR SHOPPERS PROGRAM

Can a volunteer shop at some other store for my essential needs?

Yes, if you need items from a pharmacy like CVS, Rite AID, Walgreens, etc. a 
volunteer will shop at those stores. The

program is meant for only essential items like food and pharmacy items. 
Volunteers cannot shop for alcohol at grocery

stores, liquor stores, beer distributors, etc.

Is the Senior Shopper Program at Jersey Cares safe for Seniors to 
participate?

Seniors can be assured that their safety is Jersey Cares top priority. All 
volunteers are fully vetted with background

checks.

How does the County Offices of Senior Services participate?

Participating county offices take the initial call and detailed grocery 
order from the Senior. This includes a maximum budget

amount set by the Senior.

What is the maximum budget?

The maximum budget amount is so that the volunteer does not overspend. It 
also provides Jersey Cares with a HOLD

Amount for credit card processing.

What does it mean to put a HOLD on a credit card?

The HOLD is like what happens when you reserve a hotel room. It authorizes 
and guarantees the amount is available, but

it is not actually charged to the account.

When is the Senior’s credit card charged?

The credit card provided will only be charged AFTER the groceries are 
delivered and a picture of the receipt is provided

to Jersey Cares by the volunteer.

What happens after the order is placed with the County Office of Senior 
Services?

The order is automatically sent to Jersey Cares and a Jersey Cares employee 
will contact the Senior to confirm the

order and request credit/bank card information. They should only release the 
credit card information to the Jersey Care

worker. Safety measures are adhered to in this process.

Who pays for the order at the grocery store?

Jersey Cares volunteers pay for the grocery list up front and they are 
reimbursed by Jersey cares, once the food is

delivered. Seniors DO NOT pay volunteers. There is no money or payment 
information exchanged between volunteers

and Seniors.

Does the volunteer see my credit card information?

No. Only Jersey Cares will call you to obtain your authorization to use your 
credit card. Volunteer NEVER see any credit

card information. Only Jersey Cares Senior Shopper Staff will enter the 
credit card information into the PayJunction credit

card system.

Does Jersey Cares store my credit card information?

Jersey Cares does not hold on to credit card information and will call you 
for every order that you place with the Senior

Shoppers program.

How does Jersey Cares know the order has been completed?

Once the grocery order has been delivered and a photo of the food and 
receipt is provided to Jersey Cares by the

volunteer. The actual amount spent on the grocery order is charged to the 
credit/bank card. In addition, a 6% bank

charge fee is charged at this time to cover the cost of the transaction.






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