[NFBofSC] FW: Beta phone system updated testers needed

[floza58 at bellsouth.net]

From: NFB-NEWSLINE <nfbnewsline at nfb.org> 
Sent: Friday, September 26, 2025 4:32 PM
To: Frank J Loza <floza58 at bellsouth.net>
Subject: Beta phone system updated testers needed

 

Dear valued subscriber,

Our previous beta test went well, and we thank those of you who assisted
with that round of testing. Based on your feedback, we have deployed updates
and now invite all subscribers to begin testing again and report any
problems encountered while testing. During this round, the objective is to
call NFB-NEWSLINE as you normally do and report any problems you observe. If
you run into problems, you may return to using the NFB-NEWSLINE number you
previously used for reading.

Beta notice: This release is an active beta of the cloud-based telephone
system for NFB-NEWSLINE. Service interruptions or unexpected behavior may
occur during testing.

Below are instructions on items to test. Use this list as a guide only. Your
testing should include your normal usage of the NFB-NEWSLINE telephone
system and anything else you wish to try. All functions should work as
expected except for job listings under option nine, and global search.


How to send feedback


Any time you would like to offer feedback, call 410-659-9314
<tel:+14106599314> , extension 2354. you can also email nfbnewsline at nfb.org
<mailto:nfbnewsline at nfb.org> 

The telephone number and extension listed above route to a voice mailbox at
the National Federation of the Blind headquarters in Baltimore, Maryland.
This number is not answered and is set up to receive voicemails only.

When reporting a problem, be as specific as possible so we can duplicate the
issue. Include the date and time when the problem occurred.


Number to call for testing


Use this number to access the test system:

305-993-2871 <tel:+13059932871> 


items to check while beta testing the touch-tone system


*	Do you hear a clear and understandable greeting upon connecting?
*	Can you navigate the main menu without issues?
*	Do all menu options respond correctly when selected?
*	How does the Sophie voice sound compared to your usual selection?
*	How does the Mark voice sound compared to your usual selection?
*	Are both voices clear and easy to understand at normal speed?
*	Do the voices maintain quality and clarity when speed is increased
or decreased?
*	Do volume adjustments work as expected, and is volume consistent
across sections?
*	Are pauses and sentence breaks handled naturally by both voices?
*	Do names, numbers, and special characters read correctly?
*	Can you browse through articles using next and previous commands?
*	Can you change newspapers and return to your previous selection
without error?
*	Does the speed adjustment feature work properly, and do speed and
volume settings persist after you hang up and call back?
*	Can you switch between voices smoothly?
*	My Newspaper functionality: does content read as expected?
*	Do you experience any lag or unexpected pauses?
*	Does the system disconnect or freeze at any point?
*	If you encounter an issue, does restarting the call resolve it, and
what were the exact date and time?


Thank you


We appreciate your feedback on any other issues or observations you
experience during testing. Your input will help ensure the system performs
at its best for all users. Thank you for your continued hard work and
thoughtful reports.

National Federation of the Blind |

nfb.org <https://nfb.org>  |

866-504-7300 <tel:+18665047300>  |

nfbnewsline at nfb.org <mailto:nfbnewsline at nfb.org> 

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