[NFBP-Talk] Fwd: [tech-vi Announce List] Employment Opportunity: Solutions Delivery Manager: Vispero; Remote

[Jan Lattuca]

---------- Forwarded message ----------
From: David Goldfield <david.goldfield at outlook.com>
Date: Sat, 10 Oct 2020 23:07:17 -0400
Subject: [tech-vi Announce List] Employment Opportunity: Solutions
Delivery Manager: Vispero; Remote
To: Tech-Vi Announce List <tech-vi at groups.io>

Solutions Delivery Manager
Remote
Full-time
Senior Manager/Director, Solutions Delivery - 100% Remote anywhere in US

As a Senior Manager of Solutions Delivery (SD), you will be a leader
within the Solutions Delivery Organization helping to define the team’s
strategy, direction and planning and with responsibility for execution
of the team’s initiatives within that practice. This role includes
direct supervision of a group of Principal Engineers, Senior Engineers,
and Engineers. As Senior Manager of Solutions Delivery, you will also
collaborate with leaders across Sales, Customer Success and SaaS to
ensure that corporate and client initiatives are fulfilled.

Specific responsibilities include:

Strategy:

Work with TPG’s VP of Solutions Delivery to define the key performance
indicators (KPI), metrics, and strategies for the practice based on the
overall SD goals.
Contribute to the design and deployment of new service offerings to meet
client needs and increase revenue and account development.
Collaborate with SaaS and Customer Success to operationalize a system to
measure customer health and maturity. Align SaaS platform offerings with
SD service offerings to appropriate customer use cases and define
package-based offerings.
Work with Sales to ensure SD service offerings are correctly scoped,
positioned and priced during the pre-sales process.
Management & Leadership:

Directly manage a team of Principal Engineers, Senior Engineers and
Engineers across the SD disciplines (Tech, UX and Training).
Mentor and lead the team to provide strategic direction, advise on
career direction, and drive the priorities of the team.
Design operational plans and projects for achieving the SD goals and
work with team members to execute and track the plan.
With the project managers, manage, track, and optimize the resource
management needs across all internal and client-based projects.
Drive continuous improvement of SD’s processes, methodology, and
templates to ensure they align with the TPG and client project needs.
Monitor team performance, utilization levels, and coordination
effectiveness.
Provide input to the SD staffing plan to determine hiring strategy,
training and onboarding methodology, and providing mentorship for the
team in support of their career development.
Collaborate with senior leadership across TPG to identify and plan major
organizational projects impacting the SD in support of the overall TPG
goals.
Contribute to the definition, management and tracking of the SD budget.
Foster a success-oriented, accountable environment.
Customers:

Help to develop, promote, market and sell SD offerings and SaaS programs
in partnership with SaaS, Customer Success, and Sales and Marketing
counterparts.
Engage active customers and pre-sales prospects to advise on TPG
services to support positive prospect and client engagement for closing
new opportunities.
Drive account growth through existing clients and support Sales account
planning efforts.
Assist with contract review and planning as it relates to scoping, SOW
creation, resource allocation and delivery planning.
Participate in conferences and other customer-facing functions.
Achieve KPI's:

Consistently achieve revenue and client satisfaction related KPIs.
Work with the VP of SD to identify and proactively address barriers to
reaching KPIs.
Manage regular forecast, utilization, capacity and project health
reporting and ad-hoc reporting as needed to manage and communicate risk;
forecast services revenue and track actuals vs. forecast.
Consistently report on SD operational status to internal stakeholders.
Job Requirements:

3+ years of professional services leadership experience delivering to
large, complex, enterprise clients.
5+ years of professional services, implementation, consulting or related
experience.
Experience managing a high performing team, including recruiting,
training, and development.
Strong operational management, project and program management,
consulting, and process improvement skills.
Ability to navigate complex organizations to accelerate accessibility
programs and SaaS adoption, influence collaboration, and evangelize
opportunities for growth.
Experience working with Sales and Customer Success Managers to drive
services sales and SaaS platform adoption
Excellent communication and presentation skills with C-level executives.
Proven track record of forecasting and delivering on services revenue.
Strong empathy for customers and passion for revenue and growth.
Ability to travel up to 5% (regionally/internationally).
Posted 17 days ago

Apply Now
https://www.indeedjobs.com/jobs/3a7a97d1eb540a8eab90?from=snippet

-- 
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org



-=-=-=-=-=-=-=-=-=-=-=-
Groups.io Links: You receive all messages sent to this group.
View/Reply Online (#7): https://groups.io/g/tech-vi/message/7
Mute This Topic: https://groups.io/mt/77435251/4428732
Group Owner: tech-vi+owner at groups.io
Unsubscribe: https://groups.io/g/tech-vi/leave/8954990/268029546/xyzzy
[jrlattuca at gmail.com]
-=-=-=-=-=-=-=-=-=-=-=-