[NFBSea] FW: News Release: Vaccine Command and Coordination System (VACCS) leverages unique public-private partnership innovations to help Washingtonians find vaccine appointments

jacobstruiksma at gmail.com jacobstruiksma at gmail.com
Thu Mar 18 23:21:57 UTC 2021 

Passing on for your information.

News Release: Vaccine Command and Coordination System (VACCS) leverages
unique public-private partnership innovations to help Washingtonians find
vaccine appointments

 

	
 


	




 
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For immediate release: March 18, 2021                              (21-077)

Contact:  <mailto:doh-pio at doh.wa.gov> DOH Communications

Public inquiries: State COVID-19 Information Hotline, 1-800-525-0127


Vaccine Command and Coordination System (VACCS) leverages unique
public-private partnership innovations to help Washingtonians find vaccine
appointments


OLYMPIA - The Vaccine Command and Coordination System (VACCS) Center
continues to bring large and small Northwest employers together for a common
goal: to help all eligible Washingtonians get vaccinated. This unique
public-private partnership includes both large and small Northwest employers
coming together for a common goal: making it easier for all Washingtonians,
whether digitally savvy or not, to easily find information about vaccines
and vaccine providers, schedule an appointment and then receive their
COVID-19 vaccine.

In early February, the VACCS Center identified several areas for improvement
within the appointment system, including:

*	The need for a central location for Washingtonians to find a
provider near them with vaccine appointments, and a link to the appointment
registration sites for those providers.
*	The need to improve the experience for callers to the state COVID-19
assistance hotline (1-800-525-0127) by reducing hold times and increasing
capacity to schedule vaccine appointments.

The VACCS Center is now pleased to announce three points of progress:

New and improved COVID-19 Vaccine Locator tool

On March 17, DOH launched the latest version of the
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user-friendly web app that displays available COVID vaccination appointments
from multiple provider scheduling sites in one place.

The tool works on both desktop computers and mobile devices and is available
in multiple languages. The tool prominently displays the hotline number for
individuals who need or want additional support to schedule an appointment.

Improved Hotline Capacity

To date, the state's COVID-19 hotline agents have helped more than 14,000
Washingtonians schedule vaccination appointments. To assist with wait times
and to make it easier to make vaccine appointments, two key changes have
been made: 

*	On March 11, the hotline added an interactive voice response tool
that allows callers with vaccine questions to self serve before reaching an
agent.
*	On March 22, a team of Amazon call center representatives will begin
to support existing hotline staff to schedule vaccine appointments. The
addition of Amazon agents is designed to further reduce wait times and make
vaccine appointments easier to get for people who want and need them now.

DOH and WA 211 welcome Amazon's partnership to continue to improve the
hotline's functionality and improve caller experience.

Playbook for Partnered Vaccine Programs

On March 18,
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TLyTxMT04EzeRM/s/1375723142/br/100344742682-l> Challenge Seattle published
the
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hy-zJY5knK3m7P3DX0wIAyrS8jFFToqrNo/s/1375723142/br/100344742682-l> Playbook
for Partnered Vaccine Programs. This guide is designed to aid organizations
who want to quickly stand up a vaccination site or would like background on
setting up a public-private partnership to aid mass vaccination efforts.

The Playbook includes valuable lessons learned by public and private
partners involved in setting up numerous vaccination sites in Washington
state. The guide shares the experience and best practices learned over the
last several months and is designed to help any group seeking to set up or
improve an existing vaccination site.  The playbook's insights apply to
vaccination sites from small to very large.

"We have been honored and humbled by the private companies who have stepped
up and offered their expertise and resources to aid in our vaccination
efforts. Leading Northwest employers such as Microsoft, Starbucks, Amazon,
Costco, Expedia, Kaiser Permanente, Providence, the Bill and Melinda Gates
Foundation and others have been absolutely amazing," said VACCS Center
Director Dan Laster. "But we don't want to forget the smaller companies like
Prota Ventures and volunteer groups like COVID WA and Vaccine Bookers who
have also come forward with one goal in mind: helping to get shots in the
arms of Washingtonians in the safest, most efficient and equitable way
possible and we are excited to see what the next six weeks will bring."

"We are thrilled to see such great progress in such a short time," said
Umair A. Shah, MD, MPH, Secretary of Health. "To harness the power of the
private sector to support the Washington State Department of Health in all
of the critical work they've been doing to help us all through this pandemic
has been truly impressive. We are so thankful to partners on every side who
have helped create these key improvements to help the people of Washington
get vaccinated."

On January 18, Governor Jay Inslee
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/100344742682-l> established the VACCS Center to harness the incredible
resources, capabilities and innovations of the private sector in Washington
State to partner with DOH with the goal of achieving mass vaccination of
Washingtonians in a safe, fast, equitable, and efficient manner. 

The
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Washington State Department of Health . 101 Israel Road SE, Tumwater, WA
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