[Nfbsf] BART Customer Service response

[Lisa M. Irving]

Here's the response I received after I filed a concern with BART Customer
Service about the new gates being installed to prevent fare evaders. 

 

From,

Lisa Irving 

 

Thank you for your feedback.

 

As part of our efforts to prevent fare evasion, BART modified the ADA fare
gate at Richmond Station on Monday by adding upper flaps to deter jumpers.

 

This stacked fare gate is a prototype designed with a safety engineer, and
we are monitoring it closely.

 

There have been no issues nor injuries reported due to the addition of the
upper flaps.

 

In response to concerns, BART has positioned BART staff at the fare gate to
show people how it works and to answer questions.

 

Regards,

 

BART Customer Services