[Nfbsf] BART Customer Service response

[Lisa M. Irving]

Hello, 

I did not personally check out the gate, however, the Facebook post that was
shared by a service animal user was good enough for me. I find the customer
service response so typical. It is dismissiveand minimized the safety
hazards posed by the gate when it quickly snaps back. Additionally, most of
us can agree that rarely is there a station person in the box near the gate.
Employees standing near the gate to educate the masses will be short lived.
Also, who has trained them to appropriately assist the blind passenger in
conjunction with the new gate? I'm not trying to be negative. I have been
impressed with the ease of getting around on public transportation up here,
but I am equally unimpressed with assistance and automated announcements,
and I don't expect anything better when it comes to assistance and the new
gates. 

Lisa  

-----Original Message-----
From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
Sent: Friday, June 14, 2019 1:44 PM
To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
Cc: Kit Lau <alau106 at gmail.com>
Subject: Re: [Nfbsf] BART Customer Service response

I wonder, did anybody go to Richmond and see the uper   gate? Sometime this
weekend, I am going to go to the Richmond station and tried it out. I have a
guy dog.
My name is Kit Lau

Sent from my iPhone

> On Jun 14, 2019, at 10:20 AM, Lisa M. Irving via NFBSF <nfbsf at nfbnet.org>
wrote:
> 
> Here's the response I received after I filed a concern with BART 
> Customer Service about the new gates being installed to prevent fare
evaders.
> 
> 
> 
> From,
> 
> Lisa Irving
> 
> 
> 
> Thank you for your feedback.
> 
> 
> 
> As part of our efforts to prevent fare evasion, BART modified the ADA 
> fare gate at Richmond Station on Monday by adding upper flaps to deter
jumpers.
> 
> 
> 
> This stacked fare gate is a prototype designed with a safety engineer, 
> and we are monitoring it closely.
> 
> 
> 
> There have been no issues nor injuries reported due to the addition of 
> the upper flaps.
> 
> 
> 
> In response to concerns, BART has positioned BART staff at the fare 
> gate to show people how it works and to answer questions.
> 
> 
> 
> Regards,
> 
> 
> 
> BART Customer Services
> 
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