[Njagdu] Info on TSA CARES program

[Rick Fox]

Hello Ginger, 

Thanks for your invaluable participation, insight, and information you
provide to us during our NJ NAGDU conference calls. 

 

Rick Fox

Assistive technology consultant

973-641-5067

 

From: Njagdu [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Ginger Kutsch
Sent: Tuesday, March 18, 2014 9:40 PM
To: 'Vincent Chaney Jr.'; 'New Jersey Association of Guide Dog Users'
Cc: 'Brian A Mackey'; 'Joe J Ruffalo'
Subject: [Njagdu] Info on TSA CARES program

 

TSA Cares Help Line

Source:
http://www.tsa.gov/traveler-information/screening-passengers-requiring-speci
al-assistance

 

TSA Cares is a help line to assist travelers with disabilities and medical
conditions. TSA recommends that passengers call 72 hours ahead of travel for
information about what to expect during screening.

 

Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling
with questions about screening policies, procedures and what to expect at
the security checkpoint. TSA Cares will serve as an additional, dedicated
resource specifically for passengers with disabilities, medical conditions
or other circumstances or their loved ones who want to prepare for the
screening process prior to flying.  Travelers may also request a Passenger
Support Specialist ahead of time by calling the TSA Cares hotline at
1-855-787-2227.

 

The hours of operation for the TSA Cares help line are Monday through Friday
8 a.m. - 11 p.m. EST and weekends and Holidays 9 a.m. - 8 p.m. EST.
Travelers who are deaf or hard of hearing can use a relay service to contact
TSA Cares or can e-mail TSA-ContactCenter at dhs.gov.

 

When a passenger with a disability or medical condition calls TSA Cares, a
representative will provide assistance, either with information about
screening that is relevant to the passenger's specific disability or medical
condition, or the passenger may be referred to disability experts at TSA.

 

TSA recommends that passengers call approximately 72 hours ahead of travel
so that TSA Cares has the opportunity to coordinate checkpoint support with
a TSA Customer Service Manager located at the airport when necessary.

 

 

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