[Njagdu] Spirit Air, and general info about Complaint Resolution Officials (CRO)

Wed Mar 19 21:01:57 UTC 2014

Ginger,

Thank you so very much for sharing your invaluable knowledge with each of us
on our NJAGDU conference calls. We appreciate your depth of experiences
which you offer to each of us as a fellow Guide Dog User and we are glad to
have you here in New Jersey to be on our team.

Vinny

Vincent G Chaney Jr

732-251-8650

President, NFBNJ New Jersey Association of Guide Dog Users

President, NFBNJ Diabetes Division

Webmaster: nfbnj.org http://www.nfbnj.org <http://www.nfbnj.org/> 

From: Njagdu [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Ginger Kutsch
Sent: Wednesday, March 19, 2014 8:19 AM
To: New Jersey Association of Guide Dog Users
Subject: [Njagdu] Spirit Air, and general info about Complaint Resolution
Officials (CRO)

Alice, as mentioned on last night's call, you may wish to contact spirit Air
prior to your travel to explain your situation and arrange for special
assistance at the airports. The email contact for the CRO at Spirit Air is:

cronocification at spiritair.com 

General information about Complaint Resolution Officials

Passengers who experience discrimination by the airline can request
immediate on site assistance from a Complaint Resolution Official (CRO).
CROs have been specially trained in sensitivity and awareness, as well as
applicable federal regulations and legislation.  

CRO's are also available upon request when making flight reservations over
the phone.

The U.S. Department of Transportation (DOT) also has a Disability Hotline at
1-800-778-4838. The Hotline is available from 9:00 a.m. until 5:00 p.m. ET,
Monday through Friday, except holidays.

Passengers wishing to file a disability complaint against an airline may do
so at:

http://airconsumer.dot.gov/CP_DisabilityandDiscrimination.htm

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