[NJTechDiv] Looking for some advice

Fri Nov 1 15:00:06 UTC 2019

that's why it was suggested that you either call Microsoft's Disability 
help desk or Freedom Scientific as it appears it might be an Outlook 365 
issue rather than a problem with JAWS.

On 11/1/2019 10:25 AM, Patricia Ebel via NJTechDiv wrote:
  Hi again, the thing that confuses me is that when I turn on my laptop 
Jaws runs and says jaws for windows is ready, then when I’m shutting 
down it says it again but as I went through everything with the narrator 
Jaws 2019 was nowhere to be found?

  Sent from my iPhone

  On Oct 31, 2019, at 9:59 PM, Andy via NJTechDiv <njtechdiv at nfbnet.org 
wrote:

  You can find JAWS 2019 here:
  Click here for JAWS 2019.

  JAWS 2020's page can be found here:
  Click here for JAWS 2020 page.

  On Oct 31, 2019, at 7:46 PM, Eileen Scrivani via NJTechDiv 
<njtechdiv at nfbnet.org wrote:

  Trish,

  If you know your serial number then just go to the Freedom Scientific 
web site and download either a demo version which you can then change to 
a full version of Jaws provided you have your serial number.

  Eileen

  From: Patricia Ebel via NJTechDiv
  Sent: Thursday, October 31, 2019 6:35 PM
  To: 'New Jersey Technology Division List'
  Cc: Patricia Ebel
  Subject: Re: [NJTechDiv] Looking for some advice

  Well I have narrator running and it looks like my jaws 2019 has just
  disappeared, any suggestions?

  -----Original Message-----
  From: NJTechDiv <njtechdiv-bounces at nfbnet.org On Behalf Of Jane Degenshein
  via NJTechDiv
  Sent: Wednesday, October 30, 2019 11:24 AM
  To: New Jersey Technology Division List <njtechdiv at nfbnet.org
  Cc: Jane Degenshein <jdegen16 at comcast.net
  Subject: Re: [NJTechDiv] Looking for some advice

  thanks as I tyeped it incorrectly

  -----Original Message-----
  From: Mario Brusco via NJTechDiv
  Sent: Wednesday, October 30, 2019 10:32 AM
  To: Jane Degenshein via NJTechDiv
  Cc: Mario Brusco
  Subject: Re: [NJTechDiv] Looking for some advice

  that should be 800-936-5900.

  On 10/30/2019 10:23 AM, Jane Degenshein via NJTechDiv wrote:
  That may very well be
  Here is that number 1 800 936 3900
  Let us know how you make out
  *From:* NFBNJ Webmaster via NJTechDiv <mailto:njtechdiv at nfbnet.org
  *Sent:* Wednesday, October 30, 2019 10:20 AM
  *To:* 'New Jersey Technology Division List'
  <mailto:njtechdiv at nfbnet.org
  *Cc:* NFBNJ Webmaster <mailto:webmaster at nfbnj.org
  *Subject:* Re: [NJTechDiv] Looking for some advice

  Give the Microsoft Accessibility Help Desk a call.

  This sounds like a Microsoft issue than an issue with the access
  technology.

  *From:*NJTechDiv [mailto:njtechdiv-bounces at nfbnet.org] *On Behalf Of
  *Patricia Ebel via NJTechDiv
  *Sent:* Tuesday, October 29, 2019 9:58 PM
  *To:* New Jersey Technology Division List <njtechdiv at nfbnet.org
  *Cc:* Patricia Ebel <patriciaebel0302 at comcast.net
  *Subject:* Re: [NJTechDiv] Looking for some advice

  Thank you Eileen, I checked the mute button and I checked the volume
  everything is on I do hear the dings on occasion so I deathly know
  that the speakers are working. Narrator is a Knogo

  Sent from my iPhone

       On Oct 29, 2019, at 9:14 PM, Eileen Scrivani via NJTechDiv
       <njtechdiv at nfbnet.org <mailto:njtechdiv at nfbnet.org wrote:

       ?

       Trish,

       Can you have some one check what the volume settings are? I have
       had, on my desktop, on occasion the volume gets set down to 0. Can
       you try running Narrator on the laptop? The sound runs through the
       system card unlike Jaws or NVDA which goes out through the speakers.

       Eileen

       *From:*Patricia Ebel via NJTechDiv

       *Sent:*Tuesday, October 29, 2019 7:54 PM

       *To:*njtechdiv at nfbnet.org <mailto:njtechdiv at nfbnet.org

       *Cc:*Patricia Ebel

       *Subject:*[NJTechDiv] Looking for some advice

       hi, I recently installed office 365 on my personal laptop. It really
       has not been working proficiently and now my jaws Will not turn on
       no matter what I do, I am at a total loss, I do know the computer is
       on, I can see it and the windows do change if I Altaba but there's
       no way I can get the jaws on even went into the context menu and
       nothing happened, any advice would be appreciated
       Trisha

       Sent from my iPhone

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