[NJTechDiv] report Lyft ride never occured

[richardfox1]

Hi Serena, 
In the Lyft app, select and doubletap Menu, then Help, then, under All Help Issues, select and doubletap Lyft Ride and Payment Issues. There you'll find Driver Never picked me up.
If you were using AccessLink's Riders Choice, I would report the matter to AccessLink as well.  
Rick Fox 
Sent from my iPhone

> On Dec 13, 2024, at 5:23 PM, Serena Cucco via NJTechDiv <njtechdiv at nfbnet.org> wrote:
> 
> 
> Hi all,
> 
> On 12/10/2024, I requested a Lyft ride to go part of the way home from work.  (My job is quite far from my house.)  The app said my driver was arriving in four minutes.  It continued saying this without any other progress/update about the time.  I finally realized something was wrong, so I asked my sighted co-worker to look at the Lyft map.  He saw that the driver was nowhere near my location!  He realized the driver must've declined my ride.  As some of you might know, when a driver declines a ride, Lyft usually very quickly tells the passenger that they're getting him/her a new driver.  This has happened to me successfully several times.  Since the Lyft map accurately showed my co-worker that the driver was nowhere near my location, however, I think the driver must've decided to decline my ride, but didn't cancel the ride in his Lyft app.  As soon as my co-worker and I realized what had happened, I canceled the ride.  Lyft didn't charge me.  Out of the goodness of his heart, my co-worker gave me a ride to my destination where my parents picked me up! :-)
> 
> Although Lyft didn't charge me, I'd like to report the incident to encourage them to train their drivers better to emphasize that they MUST cancel rides within their app if they decide to decline them!  In the Lyft help section, there's no category for "my driver didn't show up!"  Any suggestions about how to report this?
> 
> Thanks,
> Serena
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