[NJTechDiv] report Lyft ride never occured

[Serena Cucco]

Hi all,

Technology really doesn't like me tonight.  I couldn't find the Help menu
in the Lyft app to save my life!  I even uninstalled the app and
reinstalled it.  Luckily, Lyft also has a Contact Us section on the
computer with many of the options Rick described to me on the phone.  I
found the service animal denial number.  (Although I didn't have an issue
with a service animal, since I'm blind and there's no option to describe my
exact situation, Rick told me to call the service animal denial number.)

Serena

Serena

On Fri, Dec 13, 2024 at 8:42 PM richardfox1 via NJTechDiv <
njtechdiv at nfbnet.org> wrote:

> Hi Serena,
> In the Lyft app, select and doubletap Menu, then Help, then, under All
> Help Issues, select and doubletap Lyft Ride and Payment Issues. There
> you'll find Driver Never picked me up.
> If you were using AccessLink's Riders Choice, I would report the matter to
> AccessLink as well.
> Rick Fox
> Sent from my iPhone
>
> > On Dec 13, 2024, at 5:23 PM, Serena Cucco via NJTechDiv <
> njtechdiv at nfbnet.org> wrote:
> >
> > 
> > Hi all,
> >
> > On 12/10/2024, I requested a Lyft ride to go part of the way home from
> work.  (My job is quite far from my house.)  The app said my driver was
> arriving in four minutes.  It continued saying this without any other
> progress/update about the time.  I finally realized something was wrong, so
> I asked my sighted co-worker to look at the Lyft map.  He saw that the
> driver was nowhere near my location!  He realized the driver must've
> declined my ride.  As some of you might know, when a driver declines a
> ride, Lyft usually very quickly tells the passenger that they're getting
> him/her a new driver.  This has happened to me successfully several times.
> Since the Lyft map accurately showed my co-worker that the driver was
> nowhere near my location, however, I think the driver must've decided to
> decline my ride, but didn't cancel the ride in his Lyft app.  As soon as my
> co-worker and I realized what had happened, I canceled the ride.  Lyft
> didn't charge me.  Out of the goodness of his heart, my co-worker gave me a
> ride to my destination where my parents picked me up! :-)
> >
> > Although Lyft didn't charge me, I'd like to report the incident to
> encourage them to train their drivers better to emphasize that they MUST
> cancel rides within their app if they decide to decline them!  In the Lyft
> help section, there's no category for "my driver didn't show up!"  Any
> suggestions about how to report this?
> >
> > Thanks,
> > Serena
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