[Oagdu] When and how to file a complaint???

[meandthedog at oberlin.net]

I think the police are wrong, but you should check with the
manager of the store. Yes we need to educate the public and businesses.
I have been very lucky. I did have the one problem with a woman in my
building
and the land lord came down hard on her
We just had a note from our Land lord. She said that only service dogs
were aloud
in the common area, and must be leashed. MS. P. always has her harness on
when we
go into the common room. No trouble at all. Megan and Ms. P.




Marianne,
> Thanks! I tried telling the cop that it was a criminal offense, but he
> would not listen. I'm actually more upset with the cop for not getting
> involved than I am at the assistant manager! I really think that we should
> make education a top priority for Oagdu. Police officers need to be aware
> of the laws protecting handlers and their service dogs.
> Deanna
>
> -----Original Message-----
> From: Marianne Denning [mailto:marianne at denningweb.com]
> Sent: Monday, April 20, 2015 9:47 AM
> To: Deanna Lewis; Ohio Association of Guide Dog Users List
> Subject: Re: [Oagdu] When and how to file a complaint???
>
> First, it is not a civil case.  It is a misdemeanor and the man should be
> issued a ticket.  That is why having the cards would be so helpful.
> It explains the law.  I would also call the thrift store today.  I would
> also contact the police department and demand that the man be charged with
> a misdemeanor.  If none of that works, I would consider contacting the
> media. If that doesn't work, let's get a group of people together and
> picket that store with our dogs.
>
> On 4/20/15, Deanna Lewis via Oagdu <oagdu at nfbnet.org> wrote:
>> Good morning,
>> Well, I must say that I am ashamed to not know all the answers on
>> this...
>> So, I would like you all to give me some insight on this issue.
>> I've been a guide dog user for almost 6 years now, and I've had very
>> few run-ins with people trying to deny me access when travelling with
>> my guide dog.
>> Yesterday, my Mom and I were shopping in a thrift store that we visit
>> fairly often. As we were walking down the first aisle, a gentleman
>> came up to us and said hello. I could tell that he'd been following
>> us, so I just knew he was going to say something about my dog.
>> He came up and told me that they don't allow dogs in there. I told him
>> that he is a guide dog and showed him the harness, which very clearly
>> says "Guide Dogs for the Blind". He continued to argue, and I kept
>> saying that he is a service dog, and that we've come in here plenty of
>> times before. My Mom threatened to call the police, and the guy
>> continued to tell us that we could not have the dog in there. He then
>> mumbled something and walked off.
>> My Mom called the police and they sent an officer, who was basically
>> useless since he would not even enter the store and would not get
>> involved since it was a civil case.
>> My Mom told me that the guy who approached us was the Assistant
>> Manager, which makes this even more stupid. Well, we didn't leave.
>> So, my questions are these:
>>
>> 1.       What do you do when the police don't want to get involved?
>>
>> 2.       Should I file a complaint, since we weren't physically kicked
>> out
>> of the store?
>>
>> 3.       What are the proper steps for filing a complaint? Who do I
>> call?
>>
>> I do plan on calling this thrift store's main office and filing a
>> complaint with them. No one else in the store said anything about my
>> dog. In fact, they all backed us up, they remember Mr. Pascal very well.
>> Again, I know I should know all of these answers already, but I just
>> want to make sure that I think of everything, and don't miss something
>> important.
>> Thanks!
>> Deanna and Mambo
>>
>>
>>
>>
>>
>>
>> --
>> This email was Virus checked by UTM 9. http://www.sophos.com
>>
>> Sent from the Clovernook email system
>>
>
>
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
>
> --
> This email was Virus checked by UTM 9. http://www.sophos.com
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