[Oagdu] Update: Lyft service animal denial

[Marianne Denning]

That is great to know.

On Tue, Sep 5, 2017 at 10:44 AM, Deanna Lewis via OAGDU <oagdu at nfbnet.org>
wrote:

> Hi all,
> Lyft had very good follow-up with my complaint and I received an email
> from them on Friday (the day after). They informed me that the driver has
> been permanently removed as  a Lyft driver and they gave me a small credit
> in my account. They also took off the charges for the trip that I took with
> the other driver. I am pleased that they take these cases seriously and act
> quickly. I feel kind of bad that they fired the driver, but I do know that
> they work hard to try to educate drivers, when they start working for Lyft,
> about the obligation to transport passengers with service animals.
> Deanna
>
> -----Original Message-----
>
> Hi all,
> I've always heard people say how much better Lyft is at accepting Service
> Animals... Well, I had my first access denial due to my guide dog
> yesterday, and it was with Lyft! Go figure!
> The driver arrived and sent me a text.
> Driver: U have a dog
> Me: Yes, he is a service dog.
> Driver: Where are you going?
> Me: I told her and also let her know that I was blind and would need help
> locating her vehicle.
> Driver: I'm sorry, I'm afraid of dogs
> She then must have cancelled the trip, because I tried to send another
> text and it did not go through. I also had tried to call her through the
> app a few times and she would not answer.
> Anyway, I filed a complaint by calling the Lyft hotline and they are
> currently investigating the case. Luckily, I did have written proof of the
> texts we exchanged. I will let you all know more when I hear something.
> I also filled out the survey on the NFB website for the rideshare testing
> project. I urge others to do so as well. Here is the info:
>
> ***
>
> If you have a service animal and use Uber or Lyft to get around, be sure
> to fill out our
>
> questionnaire: https://nfb.org/rideshare-test
>
>
>
>
> Just wanted to share my experience with you all and hope that you will
> share yours as well.
>
>
>
> Deanna and Mambo
>
>
>
>
>
>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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