[Ohio-talk] Fw: RSC Map 1st Quarter Update
Dr. JW Smith
jwsmithnfb at frontier.com
Mon Oct 25 20:00:58 UTC 2010
Dr. J. Webster Smith
President National Federation of the Blind of Ohio
P.O.BOX 458 Athens, Ohio, 45701-0458
Phone Number - 740-592-6326
"Changing What it Means to be Blind"
----- Original Message -----
From: Dr. Smith
To: 'Dr. JW Smith'
Sent: Monday, October 25, 2010 9:46 AM
Subject: FW: RSC Map 1st Quarter Update
From: Eileen Corson [mailto:eileen at rsc-ohio.ccsend.com] On Behalf Of Eileen Corson
Sent: Friday, October 22, 2010 3:03 PM
To: smithj at ohio.edu
Subject: RSC Map 1st Quarter Update
Announcement
Contacts:
Eileen Corson 614.438.1476 eileen.corson at rsc.state.oh.us 614. 395. 7512
Beth Ruth 614.438.1417 beth.ruth at rsc.state.oh.us 614. 935. 8707
The RSC Map
First Quarter Progress Highlights
This progress report is RSC's first installment in following through on the commitment we made to more than 1,400 Ohioans who spoke with us during Café Conversations. We committed to listen, act and report on the actions we initiated. The RSC Map outlined the key themes we heard and how we intended to respond. This report highlights some of the first steps we have taken to make the initiatives on the Map active in the lives of Ohioans with disabilities.
Each quarter RSC will update our progress on the Map. The Map is our plan for creating opportunities and access for Ohio citizens with disabilities. We look forward to your participation in these projects and your feedback. We welcome and appreciate your partnership for a future of hope and possibilities for Ohioans with disabilities.
BVR/BSVI Initiative 1 - Improve access and create a welcoming "front door" experience.
Project: Hire individuals with the most significant disabilities to work as RSC Consumer Support Advocates
Update: RSC hired 32 Consumer Support Advocates (CSA) who started work October 12. The positions are funded through the American Recovery & Reinvestment Act (ARRA) and are time limited, ending in September 2011. The employees are Ohioans with most significant disabilities who are working on employment goals with RSC. As CSAs, they provide outreach to communities to ensure RSC is reaching those most in need of our services. In addition, they provide key assistance in welcoming consumers to our offices and offer information and referral services to those consumers who may not be eligible or must wait for services. This is a great work experience that they will utilize in moving forward in their job searches.
Project: Implement new structures for ensuring adequate resources are devoted to managing intake process to include designated counselors to complete eligibility and order of selection decisions and management of the waiting list
Update: A new structure was implemented that includes designating counselors to complete eligibility and order of selection decisions. In order to achieve greater accuracy and consistency in these decisions statewide, on October 1, every vocational rehabilitation (VR) team implemented a model that requires these critical decisions be made by designated staff. It is expected that this will ensure equal access to all people with disabilities that seek VR services through RSC. Intensive training was provided to these counselors on September 29-30. Improving consistency was one of the top suggestions citizens made during the Café Conversations.
BVR/BSVI Initiative 2 - Create Individualized and customized work experiences to meet the needs of people with all abilities, in particular, individuals with the most significant disabilities
Project: Implement statewide training initiative and demonstration projects related to customized supported self-employment
Update: Training began in August and is underway at six demonstration sites representing urban and rural areas across Ohio. The first 75 of 900 RSC staff and community partners completed immersion training in customized, supported and self employment opportunities in October. The initial work is targeted at 48-60 Ohio entrepreneurs with disabilities as they start their own businesses.
Project: Implement partnership with the Ohio Department of Development (DOD) to increase the capacity of Small Business Development Centers to provide services to RSC consumers
Update: The pilot program, with nearly $2 million in ARRA dollars and federal VR dollars, rolled out October 6 in the Akron, Columbus, Marietta, Toledo and Youngstown areas. It will provide self-employment and business counseling, marketing training and technical assistance to Ohioans who receive services through RSC.
VRP3 Initiative 1 - 75 percent of current VRP3 partners will report increased satisfaction with RSC support by July 2011
Project: Improve communications with VRP3 partners
Update: In an effort to improve communication and collaboration with VRP3 partners to better ensure consistent and effective service delivery throughout the state, the following activities were initiated this past quarter:
The first in a series of quarterly, regional VRP3 roundtables (Cincinnati, Cleveland, Columbus & Toledo) were completed in October. Topics included: Meet the new VRP3 programs, Griffin-Hammis Associates Project, Map update, peer review, working with local RSC field offices, Program Development and Sustainability, VR indicators and consumer satisfaction.
Also, the first quarterly VRP3 e-newsletter will soon be available at www.rsc.ohio.gov.
VRP3 Initiative 2 - Double the number of VRP3 Projects in SFY 2011 to increase service capacity
Project: Recruit/establish additional VRP3 projects and partnerships
Update: The 23 VRP3 projects with contracts expiring September 2010 will all be continuing services next year. Several of the projects expanded service delivery to include additional target populations, geographic areas, and/or service options. The Bridges to Transition Developmental Disabilities collaborative contract increased from 15 to 31 partners.
In addition, 4 new projects initiated services in July and 11 projects initiated services in October, bringing the total to 38. Our partners include county Alcohol Drug Abuse & Mental Health Service, Developmental Disability and Mental Health & Recovery Service boards, secondary and post-secondary educational systems, a county hospital, a local municipality and a workforce development agency. The projects have generated approximately $8 million in local match and $29.4 million in federal match, for a total of $37.4 million to support Ohio citizens with the most significant disabilities in obtaining and retaining meaningful employment.
BDD Initiative 1 - Reduce the time customers have to wait for a decision by at least one week
Project: Increase number of internal and external medical consultants to provide adequate capacity
Update: In the first quarter of the state fiscal year, we recruited six new internal medical consultants and 17 external consultants.
Project: Increase BDD staff interactions with people we serve.
Update: Fifty BDD staff members have been out into the community directly interacting with citizens with disabilities. This is more than 8 percent of BDD staff, to date. The bureau is working with BVR offices and Centers for Independent Living to schedule many more visits in the upcoming months. Additionally Medical Administration has been very active in sending staff out into the community. Based on our surveys and feedback these visits are being received very favorably. The interactions are helping build positive relationships between BDD staff and the disability community.
Project: BDD Case processing system upgrade - version 15.0
Update: The production rollout of eDIB 15.0 occurred on October 3 and was conducted by BDD Operations and IT staff. Notable enhancements include improved system automation and data quality, which is targeted at reducing rework, enhancing case processing efficiency and assisting in making higher quality decisions for RSC consumers. The other major enhancement was the addition of a Fiscal Processing Queue, which enables a more thorough review of services provided to RSC for BDD case processing prior to authorizing payment for those services.
Project: Develop a customer appeal mediation process
Update: A multi-department design team developed a new and innovative approach to consumer appeals. The new process includes a grievance, which will allow for a quicker resolution at a lower level. It also includes the option for a consumer to mediate concerns as opposed to proceeding to a formal ORC Chapter 119 hearing. RSC Legal Department is finalizing all of the necessary pieces to begin offering the new process in Spring 2011.
About Ohio Rehabilitation Services Commission
The Ohio Rehabilitation Services Commission is the state agency charged with partnering with Ohioans with disabilities to obtain or retain jobs, achieve independence and Social Security disability determination outcomes. The Commission accomplishes its mission through partnerships with community rehabilitation programs and vocational rehabilitation professionals across the state. Visit us at www.rsc.ohio.gov.
Ohio Rehabilitation Services Commission
Beth Ruth
614. 438. 1417
614. 935. 8707 cell
beth.ruth at rsc.state.oh.us
Ohio Rehabilitation Services Commission
Eileen Corson
614.438.1476
614. 226. 5692 cell
eileen.corson at rsc.state.oh.us
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