[Ohio-talk] Most recent Dayton experience and learned somethingabout people who help in airports

Delcenia Brown delcenia at prodigy.net
Tue Dec 16 00:49:46 UTC 2014


First, let me say I am sorry she had a bad experience with this airline. 
Yes, I agree they should be educated. Unfortunately, I disagree with the 
probably not tip. From my past experience I was told they are not suppose to 
accept tips. However, I always attempt to tip anyway. Because I am grateful 
for the service I did receive good or bad.  I have flown to Atlanta many 
times and most of the times I have always decline the offer for a 
wheelchair. Last March when I went to Atlanta I accepted the wheelchair 
offer. Because I was tired from no sleep and flight cancellation/delay due 
to the weather. I think they are always going to ask that question. We just 
have to be polite and decline if we do not want the wheelchair.  Personally, 
I have never had any problems at airport except after 911. I had a big 
bottle of White diamond perfume in my carry on bag and was told I could not 
carry it on the plane. Yes, rule of thumb, keep your medicine on you. It 
sounds like Frontier staff definetly needs a crash course  on customer 
service skills. I pray she will enjoy her visit in GA!
Delcenia
-----Original Message----- 
From: Cheryl Fields via Ohio-talk
Sent: Monday, December 15, 2014 5:28 PM
To: 'Sheri' ; 'NFB of Ohio Announcement and Discussion List' bag.
Subject: Re: [Ohio-talk] Most recent Dayton experience and learned 
somethingabout people who help in airports

Hi, Do I have a  story for all of you! The Merry Christmas Nightmare! one of
the Cleveland chapter members, traveled a week ago to Atlanta on Frontier
airlines. It was a nightmare for her. Cheap fare, no curb service and bad
attitudes from airline personnel. Her flight was scheduled to leave at 6:30
am but, delayed until 11:30 pm. The airline provided a $ 15.00 meal card
after waiting  14  hours. The airport staff was extremely accommodating to
her. However, once passengers boarded the plane, airline personnel yelled
and were nasty in general to all passengers. After arriving in Atlanta after
1 am, the train in the airport was not in operation. A very pleasant
airport attendant was there to meet her and another person with a
disability, placed them in wheel chairs and pushed them 2 miles to baggage
claim. Upon arriving there, 1 of her bags was missing, no attendants at
Frontier counter. This caused her to miss the shuttle to Columbus Georgia,
next shuttle at 6 am. The very nice airport attendant was actually off of
work by this time, however he wanted to help. So, he escorted her to
security where she was promptly dismissed, ignored and not assisted....
Well her daughter arrived around 4 am to collect her stranded, upset,
hungry, tired, annoyed mother. When they arrived they began to call Frontier
baggage, using 800 phone number, all calls went to voice mail and it was
full, this went on for another 5 days before a live person answered the
phone. She and her family called the headquarters in Denver and received no
assistance, not even an apology, and was told to call the 800 number again.
Unfortunately, her medications were in the lost suitcase along with
Christmas gifts for grandchildren. Frontier informed her that she should
have placed her meds in her carry on and they will not reimburse her for
them. In the meantime, she is trying to have her doctor call in replacement
prescriptions, the cost would be extremely expensive. Finally, it was more
economical for her husband to fill the prescriptions in Cleveland and
overnight them to her. Frontier also told her that she should call Cleveland
airport to find her luggage, because they don't have it. What a vacation!
Her husband is joining her next week and they will travel home together, on
Frontier.
When talked to her a few days ago she was still very upset. But, wants nfb
to educate Frontier airline. She also wants to know if anyone else out there
has a similar experience and what did they do. Probably not tip,lol! So we
will work on this early next year.

Merry Christmas everyone, travel safely! Cheryl

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Sheri via
Ohio-talk
Sent: Monday, December 15, 2014 4:35 PM
To: 'Marianne Denning'; 'NFB of Ohio Announcement and Discussion List'
Subject: Re: [Ohio-talk] Most recent Dayton experience and learned something
about people who help in airports

I offer to tip people too. I was told, however, that the airport escorts
were not permitted to accept them. The person who told me was one of the
escorts. Who knows?
Sheri Albers

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Marianne
Denning via Ohio-talk
Sent: Monday, December 15, 2014 10:58 AM
To: Eric Duffy
Cc: NFB of Ohio Announcement and Discussion List
Subject: Re: [Ohio-talk] Most recent Dayton experience and learned something
about people who help in airports

I just didn't know about the escorts.  I am very happy she said something to
me about it.  I just assumed they were paid by the airport or airlines.  I
learned, again, the meaning of assume.

On 12/15/14, Eric Duffy <peduffy63 at gmail.com> wrote:
> I always offer  tips to sky caps, escorts, doorman.
>
> Eric
>


--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053

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