[Ohio-talk] call center training

[Kelsey Nicolay]

Hello,
I am planning on taking the customer service online training from 
Cleveland Sight Center in January.  I know they teach you the 
skills to be successful in a call center, but beyond that, I'm 
not quite sure what to expect.  Therefore, I am wondering if 
anyone on this list has ever gone through the call center online 
training.  If you have or know someone who has, could you 
describe a little bit exactly what happens in class? As I said, 
I'm doing it online as opposed to in person.  I look forward to 
any responses.
Thank you,
Kelsey Nicolay