[Ohio-talk] call center training

[C Tolle]

Good morning, did you say you were doing this training online?? 

Forgive me, I am a 17+ year veteran call center manager both operations and staff.  I am concerned with any training program that says they can teach you to take calls in a contact center with an online training course. That is almost like saying that a doctor could learn to perform open heart surgery using an online training course  


If you would like, I can paint a real picture of a call center life for you. Give me a call 513-439-7931.

tollebooth
513-439-7931

Note: this message was created using dictation on an iOS device.

> On Dec 24, 2014, at 8:48 AM, Kelsey Nicolay via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> 
> Hello,
> I am planning on taking the customer service online training from Cleveland Sight Center in January.  I know they teach you the skills to be successful in a call center, but beyond that, I'm not quite sure what to expect.  Therefore, I am wondering if anyone on this list has ever gone through the call center online training.  If you have or know someone who has, could you describe a little bit exactly what happens in class? As I said, I'm doing it online as opposed to in person.  I look forward to any responses.
> Thank you,
> Kelsey Nicolay
> 
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