[Ohio-talk] call center training
kaiti.shelton at gmail.com
Thu Dec 25 16:05:46 UTC 2014
I'm also curious as to how this works. I work as a receptionist at
Clovernook when they need a fill-in person, and I know from my
training this summer that I wouldn't have been prepared for it if I
didn't have experience trying it out before working on my own. Is it
a course where you learn all the textbook stuff online and then go to
the Sight Center for practice and feedback from an instructor? I
could see that working.
On 12/24/14, C Tolle via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> Good morning, did you say you were doing this training online??
> Forgive me, I am a 17+ year veteran call center manager both operations and
> staff. I am concerned with any training program that says they can teach
> you to take calls in a contact center with an online training course. That
> is almost like saying that a doctor could learn to perform open heart
> surgery using an online training course
> If you would like, I can paint a real picture of a call center life for you.
> Give me a call 513-439-7931.
> Note: this message was created using dictation on an iOS device.
>> On Dec 24, 2014, at 8:48 AM, Kelsey Nicolay via Ohio-talk
>> <ohio-talk at nfbnet.org> wrote:
>> I am planning on taking the customer service online training from
>> Cleveland Sight Center in January. I know they teach you the skills to be
>> successful in a call center, but beyond that, I'm not quite sure what to
>> expect. Therefore, I am wondering if anyone on this list has ever gone
>> through the call center online training. If you have or know someone who
>> has, could you describe a little bit exactly what happens in class? As I
>> said, I'm doing it online as opposed to in person. I look forward to any
>> Thank you,
>> Kelsey Nicolay
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>> Ohio-talk at nfbnet.org
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University of Dayton 2016.
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