[Ohio-talk] infocision

Kelsey Nicolay piano.girl0299 at gmail.com
Sat Dec 27 17:49:39 UTC 2014

I am hoping someone could help me.  Here's my situation.  I am a 
client of the Cleveland Sight Center and will be going through 
their customer service fundamentals training as I mentioned in my 
last post.  I am aware that the Sight Center has partnered with 
Infocision to offer jobs to people who are blind or visually 
impaired.  From what I'm gathering, clients who complete the 
customer service training are recommended inInfocision as 
potential job candidates.  The issue is that I applied back in 
June and was not selected for a position.  I mentioned being a 
client at the Sight Center and they told me that the partnership 
only applies to the work at home division, but I was not told 
this up front.  At the time I didn't opt for the work at home 
division because I did not have the necessary equipment (in order 
to apply, you must have the equipment prior to applying) and at 
that time it was very difficult to obtain the equipment within a 
reasonable amount of time.  Now I have the equipment (I just need 
to activate the phone line) but since I applied in June, I cannot 
re-apply until next June.  I tried to get in through someone I 
knew, but the corporate officers want me to wait the full year.  
I've been out of school for a year and a half and still cannot 
find a job and I have a degree.  Infocision actually wants to 
hire people who are blind, so I am writing a letter to the chief 
of staff stating that I'm a Sight Center client who is going 
through the customer service training in January and would 
therefore ask that they reconsider their decision.  When I 
originally applied, I had not gone through the call center 
training (yes, they did ask me that at the end of the interview) 
so I wonder if that was part of the reason I was not selected.  I 
wrote a draft of my letter, but I'm not sure if this list can 
accept attachments, so that's why I did not post it here.  
Otherwise I would have.  If you would be willing to help me with 
this letter, please feel free to write me offlist and I will send 
it to you.  I'm mainly frustrated with the fact that they didn't 
tell me up front that since I was a Sight Center client (I did 
mention my visual impairment when scheduling the interview so I 
could get an electronic application link) that the partnership 
only applied to the work at home program.  And my employment 
specialist didn't tell me either.  Besides writing the letter, is 
there anything else I could try to do to convince them to 
reconsider their decision?
Thank you,
Kelsey Nicolay

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