[Trainer-talk] dolphin Guide program

[Julie A Adkins]

If it really is because of flash player, what about slowing down how often the page can refresh in Internet Explorer? I would also ask the residence to buy Guide for the whole complex. Any seniors would like using it. 

Julie Adkins
Assistive Technology Trainer
Certified Vision Rehabilitation Therapist
704-516-6617


> On Sep 11, 2014, at 8:06 PM, laotab via Trainer-talk <trainer-talk at nfbnet.org> wrote:
> 
> Hello all,
> 
> I have a client who has been using Dolphin Guide version 5.  My client is
> elderly and in a retirement home.  She doesn't want nor can afford to
> upgrade.
> 
> There is a glitch and they didn't fix it till version 7 and are now up to
> version 9.
> 
> This client had the problem before and by a fluke we fixed it.  she has it
> again and we can't remember what we did.  We spent 1.5hr on tech support
> with EVAS with no luck.
> 
> The issue only happens in the web browser.   When typing the letters S, H,
> L, N.  when hitting these 4 keys they do not type the letter; they auto
> default to the command keys.
> 
> So if she was to type in an edit field or a search she could not use these 4
> letters because they end up doing the command feature.
> 
> The tech support suggested it may have something to do with Adobe Flash
> Player but they did not have details.
> 
> Any help is much appreciated.
> 
> Bridget, PA Tech
> 
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