[Trainer-Talk] Equipment for call center set up

[Nancy Coffman]

Hello:

I would try the headset you have, especially if she likes it.  There is
always the low-tech way of using an earbud in one ear and the call center
headset in the other.  I can't think of any others that I have heard of
other than the Plantronics.

Depending on the circumstances, Aftershocks can be purchased in several
varieties and leave the ear open for either an earbud or the environment.

The person we go through is Jonathan Ross in Omaha.  I am sure he would be
happy to share what he uses.  He has set up a lot of different worksites
around Nebraska for us.

Nancy Coffman

-----Original Message-----
From: Trainer-Talk [mailto:trainer-talk-bounces at nfbnet.org] On Behalf Of
Greg Aikens via Trainer-Talk
Sent: Thursday, July 27, 2017 8:44 AM
To: List for teachers and trainers of adaptive technology
<trainer-talk at nfbnet.org>
Cc: Greg Aikens <gaikens at cviga.org>
Subject: [Trainer-Talk] Equipment for call center set up

Hi all,
I have a client who worked in a call center prior to vision loss and she is
preparing to return to work. I'm writing a letter to her employer
recommending what technology she needs in the workplace. We have a
Plantronics Dual Channel headset with a booster for the phone from a call
center project we operated several years ago and she liked this set up.

Can anyone recommend a specific headset? I assume there are more updated
versions of what we purchased back in 2011 but preliminary Google searches
have left me more confused. I also assume that which headset she needs will
depend on her specific phone set up at work. What info do I need to get to
make a recommendation?

Thanks for any assistance or recommendations.

Best,
Greg


Greg Aikens
Senior Assistive Technology Instructor
Center for the Visually Impaired
gaikens at cviga.org

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