[Trainer-Talk] Solved an odd page navigation issue with Word 365

[Bradford Snyder]

This is a common issue, that pops up all the time.
I see this issue referenced repeatedly on other groups, and is the first thing I would have looked for to resolve this situation.
I have always assumed that a sighted person has set the document view this way for some reason, and it is always a problem for non-sighted screen reader users.

- Brad -



On Nov 21, 2024, at 10:09, Raul Gallegos - RGA via Trainer-Talk <trainer-talk at nfbnet.org> wrote:

Hello all. So, I just worked with someone who reported that they could not
navigate Word documents in sequential page order using the arrow keys. For
example, if he is at the end of page 1 in the document, pressing down arrow
would take him to page 3. Now, if he is at the beginning of page 3, pressing
left arrow will take him to the end of page 2, and things are okay that way.

First, I looked in the view settings to make sure that page layout is used,
and it was. I looked at other settings, even doing a Google search and a
Copilot query to ask how to resolve the issue, and all suggestions offered
did not work. I didn't want to go so far as reinstalling Office, but the
client was okay if that needed to be done.

In the end, the issue was choosing the 1 page button from Zoom settings in
the View tab. This did not seem obvious to me, so this is why I am sharing
this. If others have encountered something similar, please share your
experiences.

Thanks





-- 

Raul Gallegos / Access Technology Trainer 

RGA Tech Solutions 

Voice/Text: (832) 639.4477

Team Email: training at rgats.com <mailto:training at rgats.com>  

Direct Email: Raul.Gallegos at rgats.com <mailto:Raul.Gallegos at rgats.com> 

"Learning is experience. Everything else is just information." Albert
Einstein



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