[Travelandtourism] Spirit Airlines is no longer accessible usingspeech

[Peter Donahue]

Hello Reese and everyone,

    Their refusal to give her the $9.00 discount over the phone due to the 
inaccessibility of their Web site is a direct violation of section 508 of 
the Rehabilitation Act. The next time they tell you that inform them or any 
other airline that refuses to grant discount fares due to inaccessibility of 
their Web site is violating the law and they would do well to fix their Web 
site or they could be facing a day in court.

    I've had similar issues with lovable Southwest's Web site and after 
explaining the situation to their customer service reps was given the Web 
fare over the phone. Hope this helps.

Peter Donahue

----- Original Message ----- 
From: "Reese" <atlanticstar1 at gmail.com>
To: "NFB Travel and Tourism Division List" <travelandtourism at nfbnet.org>
Sent: Wednesday, March 07, 2012 10:00 AM
Subject: [Travelandtourism] Spirit Airlines is no longer accessible 
usingspeech


Hi list:

Just found out a couple of things regarding the use of Spirit Airlines 
website.  When you in roll or renew your membership in their $9 fare club, 
in the agreement section there's a check box which is only accessed by using 
your mouse.  I have tried without success using Jaws 9 through 13, to find 
this check box and its a no go.

Also couple more of these check boxes exist in the booking section after you 
have confirm your flights.  Thanks to Cheryl this morning for helping me 
sign a client up for the $9 Fare Club and I need your help whenever your 
available to book the reservation.  I have informed the client that I no 
longer can book any more Spirit Airline reservations for them using their 
website.

My wife also is a $9 Fare Club member and she couldn't renew her membership 
as well.  She called the customer service number yesterday and they told 
her, its an online discount program only so they don't have the ability to 
sign or renew memberships.  She is putting a call into Their corporate 
headquarters today and see what there official word is.  I'll keep you all 
updated on the progress of this issue.  Note:  This speech issue has yet to 
be tested with Window eyes so can't say if the same accessibility problem 
will also be present.

Reese
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