[Travelandtourism] Information Airline Transportation Access Conference

[DBrown8827 at aol.com]

Thank you.
Denice
 
 
In a message dated 12/11/2013 10:08:29 A.M. Eastern Standard Time,  
cherylandmaxx at hotmail.com writes:


This is  a report from Airline Transportation Access Conference that was 
held on the 10  of December in Washington DC, I did not attend, but I did join 
Association for  Airlines Passenger Rights (AAPR)
Found out some interesting things from the  newsletter that went out this 
morning.
Remember these letters CRO! CRO  stands for Conflict Resolutions Officer. 
The CRRO is charged with amongst  other things, being able to resolve and 
re-mediate issues, that either the  traveler or the flight crew is confused 
about. 
Put in place by the  Department of Transportation. All disabled travelers 
are advised to ask for a  CRO if and when your access is being denied or 
compromised.
Additionally,  the TSA has what is called a PSS, Passenger 
SupportSpecialist. The PSS is the  go to person to mediate instances where the TSA is being 
inappropriately  conducting searches like people with guide dogs or medical 
devices,  etc.
Remember not all TSA are properly trained or aware of the tools that  
people who are disabled use daily that is why the PSS is in place.
Also  remember about the TSA Care Program which they have a hotline to call 
72 hours  prior to flying to have someone at the airport to assist you with 
this  information. Remember TSA and the Airlines themselves are 2 different 
 animals.
We hope to have this information up on our blog shortly and the  
information on how to contact TSA on the www.nfbtravel.org website  shortly.
Cheryl Echevarria, PresidentNFB Travel & Tourism National  Federation of 
the Blind631-236-5138info at nfbtravel.orgwww.nfbtravel.orgnew  blog: 
http://nfbtravel.livejournal.com/ which can be accessed on our website  
(www.nfbtravel.org)


Disabled Entrepreneur of the Year 2012 of NY  StateLeading the Way in 
Independent Travel!
Cheryl Echevarria,  
Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com

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Alabama           
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