[Travelandtourism] Greyhound

Fri Jun 22 20:15:35 UTC 2018

Hello List,

I too have had some interesting experiences with Greyhound. Back in 2013 I
took Greyhound to Orlando to attend our National Convention. While I made
it to Orlando, my checked luggage did not. So, I had to spend half of my
free time replacing lost items and making trips to the Orlando Greyhound
station to check on my luggage. I guess I was fortunate because I got my
luggage back; however, the only reason I got it back is because I asked
about it leaving Orlando going back to Chicago. And, to my amazement, they
found my suitcase. After I returned home I sought reimbursement for the
clothing I had to replace. After jumping through numerous hoops with
Greyhound, I got my reimbursement after 7 months in late January of 2014
while I was in Washington, D.C. attending the Washington seminar.

On Thu, Jun 14, 2018 at 12:42 PM, Peter Donahue via TravelAndTourism <
travelandtourism at nfbnet.org> wrote:

> Hello Jana and everyone,
>
>         I see I'm not alone with Greyhound wowes. Several years ago I
> traveled to Winston Salem North Carolina from San Antonio on Greyhound to
> attend a conference. They got me too and from  my destinations but lost my
> checked baggage when I returned to San Antonio. Despite numerous calls to
> Greyhound's top brass and various baggage personnel I never got my checked
> suitcase and ended up replacing everything I lost. Luckily there weren't
> any expensive electronic devices in that suitcase. Contrast this with a
> trip to Greenville South Carolina I took on Delta Airlines to attend
> another conference last spring. Both I and my carry-on and checked luggage
> arrived in Greenville and returned to San Antonio with me wwithout problems.
>
>         While not an ADA issue Greyhound's attitude towards customer
> service is horrible! With today's technology there's no reason why
> passengers should be separated from their checked baggage. If the airlines
> can do a better job of tracking checked baggage outfits like Greyhound need
> to do the same.
>
>         I know that the NFB has been trying to work with Greyhound to
> improve the accessibility of its Website and Mobile App but haven't heard
> any updates on this situation. All the best.
>
> Peter Donahue
>
>
>
> -----Original Message-----
> From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
> Behalf Of Jana Jackson via TravelAndTourism
> Sent: Wednesday, June 13, 2018 10:34 PM
> To: 'NFB Travel and Tourism Division List'
> Cc: Jana Jackson
> Subject: Re: [Travelandtourism] Carnival cruise line
>
> Oh, my goodness!  That is just horrible!  I am more amazed every day by
> the lack of just common courtesy in this world!  If I were you, I'd go all
> the way to the top!  You know what, go to their Facebook page, and post
> your story on their time-line!  If nothing else, it will get their
> attention... It's definitely unwanted publicity.  For now we do still have
> the ADA... And there are still legal actions that can be taken in these
> cases.  I just had a horrible experience with Greyhound over the weekend,
> but I'm trying to figure out if my experiences fall under failure to comply
> with ADA regulations as much as they fall under just plain mean-spirited!
> I really hope it works out for you and your mom, Kala!
>
> Jana
>
>
> -----Original Message-----
> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of
> Kala Reid via TravelAndTourism
> Sent: Wednesday, June 13, 2018 8:48 PM
> To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
> Cc: Kala Reid <kmreid5252 at gmail.com>
> Subject: Re: [Travelandtourism] Carnival cruise line
>
> Absolutely ,
>
> Per their requirements we reached out to the ports . But on multiple
> occasions they either tried to grab my moms guide dog from her ... there
> also weren’t bathroom accommodations made . They did not advise us of
> protocol (such as us needing to check in in the mornings at each port ) .
> Several of the guest services attendants were extremely rude and brought
> unnecessary attention to the matter.  In the casino one of the young men
> argued with her about her glasses, but the lights were too bright for her .
> It was just a plethora of bad experiences
>
> It was just awful, she was in tears daily. So we wanted to speak to
> someone regarding that but they just dismissed the email and said they were
> happy they could accommodate us.
>
> Kala Reid
>
> > On Jun 13, 2018, at 3:01 PM, Peter Donahue via TravelAndTourism <
> travelandtourism at nfbnet.org> wrote:
> >
> > Hello Jim and everyone,
> >
> >    my sentiments too. We can't assist this person if we don't know the
> spacifics of the complaint. Cheryl Echivaria is a blind travel agent and
> has worked with the various cruiselines including Carnival. If you tell us
> exactly what happened in detail perhaps she and others here can assist. If
> necessary the NFB will also take action to insure that what happened to
> your mother won't happen to other blind Carnival Cruise Passengers. The
> vaigueness of your message makes it difficult to point you in the right
> direction. All the best.
> >
> > Peter Donahue
> >
> >
> >
> > -----Original Message-----
> > From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
> Behalf Of Kala Reid via TravelAndTourism
> > Sent: Wednesday, June 13, 2018 1:10 PM
> > To: jjs at jjshaffer.net; NFB Travel and Tourism Division List
> > Cc: Kala Reid; Jim Shaffer
> > Subject: Re: [Travelandtourism] Carnival cruise line
> >
> > We went on a cruise , as expected and directed we contacted each port
> for information what they required varies from what the websites said and
> what the directors told us .
> >
> > Regardless , carnival and the people on the ship treated my mother
> horribly and Did not advise her of their personal policy on board regarding
> how she was treated by the staff.
> >
> > The ADA supervisor will only email , and has now told us she will not
> speak with us regarding the matter and are stating “ were glad we were able
> to assist you “ but they didn’t .
> >
> > Kala Reid
> >
> >> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <
> travelandtourism at nfbnet.org> wrote:
> >>
> >> What is the problem?
> >>
> >>
> >>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
> >>> We contacted guest services ... they will not correspond with us
> >>>
> >>> Kala Reid
> >>>
> >>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <
> travelandtourism at nfbnet.org> wrote:
> >>>>
> >>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business
> Development Manager) is a good place to start.  Otherwise, Guest services
> is probably your best bet.  That number is 800-929-6400.  Hope this helps!
> >>>>
> >>>> Jana
> >>>>
> >>>>
> >>>> -----Original Message-----
> >>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On
> Behalf Of Kala Reid via TravelAndTourism
> >>>> Sent: Wednesday, June 13, 2018 9:39 AM
> >>>> To: travelandtourism at nfbnet.org
> >>>> Cc: Kala Reid <kmreid5252 at gmail.com>
> >>>> Subject: [Travelandtourism] Carnival cruise line
> >>>>
> >>>>
> >>>> Has anyone experienced any issues with carnival cruise line ? We have
> some complaints regarding a recent experience and don’t know who to contact
> regarding this .
> >>>> Kala Reid
> >>>> _______________________________________________
> >>>> TravelAndTourism mailing list
> >>>> TravelAndTourism at nfbnet.org
> >>>> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> >>>> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> >>>> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/jana%40janajackson.com
> >>>>
> >>>>
> >>>> _______________________________________________
> >>>> TravelAndTourism mailing list
> >>>> TravelAndTourism at nfbnet.org
> >>>> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> >>>> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> >>>> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/kmreid5252%40gmail.com
> >>> _______________________________________________
> >>> TravelAndTourism mailing list
> >>> TravelAndTourism at nfbnet.org
> >>> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> >>> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> >>> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/jjs%40jjshaffer.net
> >>
> >> --
> >> Jim Shaffer
> >> Pflugerville, TX
> >> http://www.jjshaffer.net
> >>
> >>
> >> _______________________________________________
> >> TravelAndTourism mailing list
> >> TravelAndTourism at nfbnet.org
> >> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> >> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> >> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/kmreid5252%40gmail.com
> >
> > _______________________________________________
> > TravelAndTourism mailing list
> > TravelAndTourism at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> > http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/pdonahue2%40satx.rr.com
> >
> >
> > _______________________________________________
> > TravelAndTourism mailing list
> > TravelAndTourism at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> > http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/kmreid5252%40gmail.com
>
> _______________________________________________
> TravelAndTourism mailing list
> TravelAndTourism at nfbnet.org
> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/jana%40janajackson.com
>
>
> _______________________________________________
> TravelAndTourism mailing list
> TravelAndTourism at nfbnet.org
> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/pdonahue2%40satx.rr.com
>
>
> _______________________________________________
> TravelAndTourism mailing list
> TravelAndTourism at nfbnet.org
> http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> TravelAndTourism:
> http://nfbnet.org/mailman/options/travelandtourism_
> nfbnet.org/derek2872%40gmail.com
>