[humanser] job questions

Tue Apr 12 20:43:56 UTC 2016

I'm hearing viable solutions. I'm going to present Erika's solutions to my
supervisor. FYI, We are a peer lead program and there are no case
managers/social workers working for our agency. That's due to the nature of
the services we offer. I think my paperwork may cross my supervisor's desk
and then somewhere along the line the county collects the data. The data has
something to do with our contracts which are monitored by a designated
County HHS person. 

Lisa 

-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Ericka via
humanser
Sent: Tuesday, April 12, 2016 1:01 PM
To: Human Services Division Mailing List <humanser at nfbnet.org>
Cc: Ericka <dotwriter1 at gmail.com>
Subject: Re: [humanser] job questions

Makes sense to me. If there isn't a form created by the agency in computer
format for you to edit and fill out, then you can make up your own. I did
that when I was doing my internship at the local Salvation Army. We were
doing intake for  information and referral services primarily. The form the
state required to be filled out was not accessible to me so my supervisor
and I worked out a form that I could memorize and write down the specifics.
As long as it was legible she didn't care if it was in 32 point magic
marker. She just put it into the computer system. Since this was an
internship it was a temporary solution and work for us. In a permanent one
like yours I would look for permission to create an editible form you could
quickly fill in, print and share with the appropriate social worker.

Ericka Short
"What is right is not always popular; what is popular is not always right."

 from my iPhone

> On Apr 12, 2016, at 2:53 PM, Reyazuddin, Yasmin via humanser
<humanser at nfbnet.org> wrote:
> 
> Lisa,
> The feedback forms are to know how much interest people have in the
presentation. 
> You could ask someone to read an empty form and get the information in an
alternative format. 
> I do basic intake calls for the Adult protective services or Adult
services. 
> I asked someone, what kind of information the social workers need. 
> They told me,
> Date and time of the call,
> Name of the person calling,
> The phone number for the worker to reach them. 
> Name of the agency or relationship to the person calling about. 
> The name of the person who needs help. 
> The address and phone number to reach the person. 
> Also if the caller knows the age, medical or mental health conditions,
what kind of income they have and other information. 
> Sometimes it is the person calling for themselves. Get a summary of the
reasons for the call. 
> I am sure some of the forms circulated in your office are similar or
capture similar information/data. 
> I take the call, write up the information on my computer, print and give
it to the social worker. Depending on the urgency of the call, the worker
will call the person. I also note on the sheet, the kind of service is
requested. 
> 
> Let me know if this is helpful. 
> 
> Yasmin Reyazuddin
> Aging & Disability Services
> Montgomery County Government
> Department of Health & Human Services
> 401 Hungerford Drive (3rd floor)
> Rockville MD 20850
> 240-777-0311 (MC311)
> 240-777-1556 (personal)
> 240-777-1495 (fax)
> office hours 8:30 am 5:00 pm
> Languages English, Hindi, Urdu, Braille This message may contain 
> protected health information or other information that is confidential or
privileged. If you are not the intended recipient, please contact the sender
by return mail and destroy any copies of this material.
> Thank you.
> 
> 
> 
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of 
> Ericka via humanser
> Sent: Tuesday, April 12, 2016 3:32 PM
> To: Human Services Division Mailing List <humanser at nfbnet.org>
> Cc: Ericka <dotwriter1 at gmail.com>
> Subject: Re: [humanser] job questions
> 
> Keep this thread going as I'm learning a lot here too. :-)
> 
> Ericka Short
> "What is right is not always popular; what is popular is not always
right."
> 
> from my iPhone
> 
>> On Apr 12, 2016, at 2:27 PM, Lisa Irving via humanser
<humanser at nfbnet.org> wrote:
>> 
>> Your suggestions are very helpful. Today I observe what's called an 
>> interest meeting. My mentor passed out feedback forms these are forms 
>> get into the group they're asked to complete them and fill them out 
>> and we collect the forms and bring them back to the office and I'm 
>> not sure what happened to the forms after that so, I'm still not 
>> quite sure how to handle all of this. Please keep your ideas coming 
>> thank you
>> 
>> Sent from my iPhone
>> 
>>> On Apr 12, 2016, at 5:29 AM, Reyazuddin, Yasmin via humanser
<humanser at nfbnet.org> wrote:
>>> 
>>> Hi Lisa,
>>> I can answer a few questions. 
>>> The resource binder, do you or can you have a list of all the resources
in it. I believe that these are brochures or services which are available
for different situations. 
>>> The forms that the visitor has to complete, sounds like an intake form.
It probably has spaces to complete such as the name, address phone number
and other basic information.
>>> If I were in your shoes, I would have the form on my notetaker or laptop
and ask the individual to quietly give me the information. Just like talking
to the person and giving them advise. 
>>> The clipboard has the same purpose. You could write the email address on
your notetaker and then submit it to the listserv administrator. 
>>> I hope these answer some of your questions. 
>>> Yasmin Reyazuddin
>>> Aging & Disability Services
>>> Montgomery County Government
>>> Department of Health & Human Services
>>> 401 Hungerford Drive (3rd floor)
>>> Rockville MD 20850
>>> 240-777-0311 (MC311)
>>> 240-777-1556 (personal)
>>> 240-777-1495 (fax)
>>> office hours 8:30 am 5:00 pm
>>> Languages English, Hindi, Urdu, Braille This message may contain 
>>> protected health information or other information that is confidential
or privileged. If you are not the intended recipient, please contact the
sender by return mail and destroy any copies of this material.
>>> Thank you.
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of 
>>> Lisa Irving via humanser
>>> Sent: Monday, April 11, 2016 11:45 PM
>>> To: 'Human Services Division Mailing List' <humanser at nfbnet.org>
>>> Cc: Lisa Irving <peacefulwoman89 at cox.net>
>>> Subject: [humanser] job questions
>>> 
>>> Hi,
>>> 
>>> I'm looking for some ways to perform some aspects of my job. I'd really
appreciate hearing how you do similar tasks. 
>>> 
>>> 
>>> 
>>> My sighted co-workers carry a large binder with community resources and
a box of forms. The binder is intended to be a quick reference for each team
member, including me. We encourage meeting participants to copy down the
information. Some of the forms are for meeting participants. They complete
most of the form and then we skim over the form to see if they need
something right away or see if they would like to talk. Also, when we go to
resource fairs we have a clipboard where interested individuals can provide
their email to sign up for our monthly newsletter. 
>>> 
>>> 
>>> 
>>> In the office we use a program called, Relias. If you use JAWS and this
program I would like to understand how well JAWS works with Relias. I'm also
wondering what lingo, or how to explain the best way to format some of our
documents specific to the team I work with. 
>>> 
>>> 
>>> 
>>> From,
>>> 
>>> Lisa Irving
>>> 
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>> 
>> 
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