[nfbcs] target.com

Wed Jun 15 15:25:07 UTC 2011

Tracy,

When I tried your steps with Window-Eyes and Internet Explorer 8, everything came out fine for me.  When I tried the list view, though, it appeared empty at 
first.  I had to turn off Browse Mode and then turn it back on.  It could be that something about the page makes some screen readers think it has finished 
loading when it hasn't.  Try turning off the Virtual Cursor and then turning it back on or refreshing the page to see if that helps.  I would also consider 
upgrading from IE 6 as there are getting to be more pages where that version is not supported well.  It may not be causing this problem, though.  I wouldn't 
think the version of JFW would matter in this case, but it would be good to see what others find.  It isn't likely that Window-Eyes is doing anything on this 
page that JFW doesn't do, so I am suspicious of a timing problem of some kind.  You shouldn't have to deal with this kind of problem, but this isn't the kind 
of thing we can easily go to Target about either, at least not without a better definition of what is happening, and it is possible it's a JFW problem.  

Best regards,

Steve Jacobson

On Wed, 15 Jun 2011 10:14:46 -0400, Tracy Carcione wrote:

>Hi Steve.
>What I did is very simple.
>I opened target.com.
>I went to the search field and put in patio table, then tabbed to the
>submit button and hit enter.
>I located the search results by hitting H until they showed up.
>In 5-column view, using Jaws7, I saw only price, rating, and number of
>reviews.  In List View, I saw nothing at all.

>But, when I tried the same steps with NVDA, in 5-column view, I saw
>description, along with price, rating, and number of reviews.  I didn't
>try List View with NVDA, since I didn't have much time and I saw what I
>wanted.

>I ran NVDA on my netbook, which has IE 7 something.  I also tried IE7 with
>Jaws, with the same results as I got with IE6.

>> Tracy,
>>
>> When I looked at the site, I did not see anything that should be dependent
>> on a certain version of a screen reader.  When you can, would you give
>> exact
>> steps of what you did?  For example, did you log into an account first?
>> Did you choose a certain view?  Did you go to a certain department first?
>> I don't
>> mean you should answer these questions specifically, just that knowing the
>> exact path you took is important.  If it is just a JFW version problem,
>> there's
>> probably little to do.  Knowing your browser version also could make a
>> difference.  If there is a clear case of a problem, I am sure we would try
>> to get it fixed
>> and would probably succeed.
>>
>> Best regards,
>>
>> Steve Jacobson
>>
>> On Tue, 14 Jun 2011 12:40:09 -0400, Tracy Carcione wrote:
>>
>>>I use both my home and office machines for work. I have Jaws11 on my
>>>netbook, running in demo mode, but NVDA is the default.  It works for me.
>>>If and when I get the time and inclination, I'll try one of the later
>>>versions of Jaws again at work.
>>>Tracy
>>
>>>> Why not upgrade *and* keep your old version of JAWS? I still have JAWS
>>>> 11
>>>> on my home machine.
>>>>
>>>> Mike Freeman
>>>> sent from my iPhone
>>>>
>>>>
>>>> On Jun 14, 2011, at 4:52, "Tracy Carcione" <carcione at access.net> wrote:
>>>>
>>>>> Well guys, you were right.  I tried target.com with IE7 and my old
>>>>> Jaws,
>>>>> and it didn't work.  Then I tried it with IE7 and NVDA, and everything
>>>>> was
>>>>> fine.  So apparently it's my old Jaws that doesn't work with the
>>>>> Target
>>>>> site.  I don't think I'll be "upgrading" though, because the newer
>>>>> version
>>>>> I tried did not work well with terminal emulation.  If I have to
>>>>> choose
>>>>> between good access to some online shopping, and good access to the
>>>>> tools
>>>>> I need to make the money to do said shopping, I'm choosing making a
>>>>> living
>>>>> every time.
>>>>> Sorry to have made a fuss over nothing.  Now I know that, if something
>>>>> doesn't work, try a more up-to-date screen reader first.
>>>>> Thanks.
>>>>> Tracy
>>>>>
>>>>>
>>>>>
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