[nfbcs] Major problem: FaceBook audio capcha yields no results.

[Nicole Torcolini]

Use Web Visum with Firefox. Telling Facebook about accessibility problems is
probably like talking to a brick wall. Accessibility keeps getting worse and
worse on Facebook. In general, most companies, unless they are really into
accessibility, are not going to improve their audio captchas or consider
using another method.

Nicole

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Michael Capelle
via nfbcs
Sent: Wednesday, October 15, 2014 7:27 AM
To: John G. Heim; NFB in Computer Science Mailing List
Subject: Re: [nfbcs] Major problem: FaceBook audio capcha yields no results.

I totally agree, I feel capchas, in my opinion are discriminitory and shut
out the blind.

-----Original Message-----
From: John G. Heim
Sent: Wednesday, October 15, 2014 8:49 AM
To: Michael Capelle ; NFB in Computer Science Mailing List
Subject: Re: [nfbcs] Major problem: FaceBook audio capcha yields no results.

Who do you contact?  Your lawyer maybe.

Seriously, I doubt that  facebook is going to pay any attention to a
complaint like this. It's not new to them.  I've sent them dozens of
complaints already. I'm sure lots of people have. For what it's worth, here
is a link to their accessibility complaint form:

It's amazing to me that  in 2014, the facebook developers are still doing
stuff like this. You know, I just got a new Macbook and when I tried to log
into my facebook account on it, it asked my to confirm my identity by
identifying a picture of one of my friends. Doh! Do I really have to explain
to a web developer that a blind person can't do that?

https://www.facebook.com/help/contact/169372943117927



On 10/15/14 06:27, Michael Capelle via nfbcs wrote:
> Hello all.
> Today, once again, I was locked out of my facebook account.
> I followed the steps, at which time, I was presented with a capcha.
> Facebook site said I could download the capcha as an audio file, i 
> played the clear audible file.  I entered in the numbers, but when I 
> hit enter on submit, facebook said, invalid capcha.  We need to alert 
> facebook, that if the site says the audio capcha will work, then it 
> needs to, I have no sighted assistance here, and really need in on my 
> facebook.
> Who do I contact, and more importantly, how do I get into my account?
> Thanks.
> mike.
>
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