[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Amanda Lacy]

This is unrelated to websites, but Sabra, you should try CBD if you
haven't already. It usually comes as a bottle of oil. Drip a couple of
drops under your tongue twice a day and if all goes well, you'll feel
like a different person within a week. I learned cognitive and
breathing techniques to deal with the anxiety that comes with being on
the spectrum, but this didn't actually remove the anxiety. CBD
obliterated it.

I'm very serious. This could change your life.
On 2/18/19, Sabra Ewing via nfbcs <nfbcs at nfbnet.org> wrote:
> I have an anxiety attack. You asked what I do, not what you should do.
>
> Sabra Ewing
>
>> On Feb 18, 2019, at 3:20 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org>
>> wrote:
>>
>>            There is a website called Nextdoor (http://nextdoor.com) that
>> used to be somewhat accessible, but, after *improving* their website
>> several
>> months ago, it is almost unusable with a modal screen reader. When the
>> changes first began, I was in contact with one of the developers who made
>> it
>> sound as though accessibility might be something that they at least
>> considered in the future. For various reasons, I have not contacted them
>> again for about a year. Both times that I contacted them this year, the
>> responses were, well, stupid is the best word that I can find to describe
>> it. The first time, they did not know what a screen reader was and said
>> that
>> that was not a feature that they were planning to add to the website. In
>> my
>> second attempt, I explained a little more about what a screen reader is
>> and
>> told them what I wanted to do to help. Although the second response was a
>> little better, it was still completely useless, especially since there is
>> no
>> way for me to respond, even though I point blank said in my second
>> message
>> that there had been no way to respond to the first response.
>>
>>            If this was something that I did not care about using, or if
>> there was a comparable equivalent, I would just let this go. However,
>> this
>> is how people spread information, sell stuff, etc. in my area. Although I
>> can read the website fine, posting anything of my own is a real pain.
>>
>>            What do people do in these situations? I don't think that
>> legal
>> action is the best idea, but somebody needs to do something to get them
>> to
>> realize what is going on here. I prefer not to share the messages on
>> list,
>> but I can send them to anyone who might have a suggestion.
>>
>>
>>
>> Nicole
>>
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>
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