[NFBCS] has anyone taken the EC Counsil certified network Defender certification?

[ameliapelli95 at gmail.com]

Thanks Chris. 
I will follow up on that.
Best Regards, Amelia

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Chris Nestrud via NFBCS
Sent: Thursday, October 2, 2025 7:59 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Chris Nestrud <ccn at chrisnestrud.com>
Subject: Re: [NFBCS] has anyone taken the EC Counsil certified network Defender certification?

Amelia,

The page at https://www.eccouncil.org/contact-us/ suggests an email address of support at eccouncil.org and a phone number of
+1 (833) 675-1925.

Best of luck.

Chris

On Thu, Oct 02, 2025 at 01:42:06PM -0500, Amelia Pellicciotti via NFBCS wrote:
> Hello all,
> 
> My college institution utilizes the EC Counsil curriculum to teach 
> their certified network Defender Certification.
> 
> I cannot complete my course labs at present, because the browser has 
> the virtual machines imbedded in an image that sighted students would 
> click on to interact with live operating systems. I know that 
> underpinning this setup is Hyper V virtualization. So, setting up a 
> remote desktop or ssh connection for myself and the other blind 
> student should be fairly easy and straightforward.
> 
> Further, there are also problems with the pdf of the textbook. We use 
> the Vital Source textbook app to access the course content, but the 
> version of the book that was uploaded into their software is a scanned 
> image, thus when I arrow through the reading pane, jaws and NVDA say 
> blank, blank, blank. I might have otherwise tried to OCR the images of 
> the book, but it is 4400 pages!
> 
> The problem is that I have been siloed and shut out of any 
> communications with the publisher, ECCounsil. ECCounsil lists an email 
> address of support at eccounsil.com <mailto:support at eccounsil.com>  as 
> their support ticket email address. However, every time I contact this 
> address my email bounces. It would appear that this domain is not 
> accessible to the public facing internet, or it no longer exists. Yes, 
> I am working with a department head at my university. When I have 
> brought up these concerns, she explained to me that they want to work 
> on making the PDF of the textbook accessible first. Meanwhile, my instructors have already assigned 8 labs.
> 
> We tried looking for the Certified Network defender 3rd edition on 
> Amazon Kindle, but it is not available there, on bard, with Learning 
> Ally, or with Bookshare.
> 
> This decision to solely work on the pdf was made without my consent, 
> and I do not see how this precludes  different departments from 
> working on both things at the same time. I work at the SOC at my university, and have VPN
> access, so I also suggested being permitted to     build my own virtual
> machines on the school servers. This idea was likewise nixed, because 
> there are specific files and scenarios needed for each attacker/victim simulation.
> 
> 
> I am searching desperately for anyone in the computer science Division 
> that has gone through EC Counsil certifications before, and provide us 
> some guidance on how you studied and practiced the material. I was 
> also told that we do not have the option of hosting their VDI files on 
> our servers, because that could be a violation of the contract with ECCounsil.
> 
> I am very much hoping for any guidance and advice that you can give. 
> Please, no doom and gloom about how horrible accessibility is for 
> blind people in the IT space.
> 
> I am looking for solutions, not to waste the thread by complaining. 
> Please reply only if you have suggestions when dealing with something similar.
> 
> Could advocating with the NFB be the solution? I have to continue at 
> my current university, at least for the time being because my working 
> as a paid intern is contingent upon my being registered for classes, 
> irrespective of the subject. I had considered unenrolling from the 
> tech courses to instead focus on something else, such as my needed 
> core science courses. However, I feel that response will only result 
> in kicking the can down the road, and not giving EC Counsil  an incentive to push forward with this.
> 
> Best Regards, Amelia
> 

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