[Nfbf-l] Para-transit

[Camille Tate]

In Brevard County, there are no receipts for rides and I don't think we can get any records of expenses we paid for our rides. There are also no free rides, even if the driver is more than the allotted 15 minutes lat. They are allowed to come up to 15 minutes prior to and no later than 15 minutes after your scheduled pick-up time. There is a policy to suspend services for 30 days after 3 no-shows, but it is rare to enforce it.  Additionally, there is no phone call to alert riders if a bus is late and currently no way to track where a bus is for the client. 




Sincerely,

Camille Tate

President, Melbourne Space Coast Chapter , National Federation of the Blind, FL

Board of Directors, National Federation of the Blind,FL

Email: ctate2076 at att.net

Phone:  321 372 4899

 Sent from my iPad

> On Nov 25, 2018, at 9:02 PM, Diana Alves de Oliveira via Nfbf-l <nfbf-l at nfbnet.org> wrote:
> 
> In Miami it happens as well, and here we have a problem with the language barrier in many cases. Drivers that do not speak English and clients that don’t speak Spanish.
> Routes that don’t make any sense, picking up and dropping off people that are NOT on the route and are suddenly placed there by dispatchers, drivers who cannot find addresses and just leave clients stranded... well, goes on and on.
> And you got a point: we should get a report of the rides we took and the amount paid.
> 
> Diana Oliveira
> Secretary - NFBF Miami Dade Chapter
> (305)988-2713
> dianaoliveira58 at gmail.com
> 
> Sent from my iPad
> 
>> On Nov 25, 2018, at 7:18 PM, Sylvia Young via Nfbf-l <nfbf-l at nfbnet.org> wrote:
>> 
>> Sent for James Young who uses the para transit system.  In Tallahassee we
>> have Dial a Ride through Star Metro their policy when the drivers are
>> late/pass the pick up window is your ride free.  They also call to
>> apologize.  You can only be a no show 3 times, then you are taken off the
>> pick up list.  I don't know of a policy or penalty if you are late.  We do
>> not get a receipt from the driver,  Unknown about documentation from the
>> company indicating how often you used system/amount you spent within a year.
>> 
>> *Sylvia Young*
>> *NFBF Secretary*
>> *850-322-5937*
>> 
>> *Together with love, hope, and determination, we transform dreams into
>> reality.*
>> 
>> 
>> On Wed, Nov 21, 2018 at 12:37 PM Jermesa Lee via Nfbf-l <nfbf-l at nfbnet.org>
>> wrote:
>> 
>>> Greetings,
>>> I hope this e-mail finds everyone in great health & high spirits!!!
>>> 
>>> I am doing some research and can use your input. When it comes to the para
>>> transit system in your area, what is their policy when the drivers are
>>> late/pass the pick up window? Is your ride free, do they apologize, or is
>>> nothing done? Are you penalized if you are late? Are you provided a receipt
>>> from the driver or able to obtain documentation from the company indicating
>>> how often you used system/amount you spent within a year?
>>> 
>>> I thank you in advance for your responses. And happy holidays!!!
>>> 
>>> Sent from my iPhone
>>> 
>>> Sent from my iPhone
>>> 
>>> _______________________________________________
>>> Nfbf-l mailing list
>>> Nfbf-l at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nfbf-l_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> Nfbf-l:
>>> http://nfbnet.org/mailman/options/nfbf-l_nfbnet.org/24slyfox%40gmail.com
>>> 
>> _______________________________________________
>> Nfbf-l mailing list
>> Nfbf-l at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nfbf-l_nfbnet.org
>> To unsubscribe, change your list options or get your account info for Nfbf-l:
>> http://nfbnet.org/mailman/options/nfbf-l_nfbnet.org/dianaoliveira58%40gmail.com
> 
> _______________________________________________
> Nfbf-l mailing list
> Nfbf-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfbf-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for Nfbf-l:
> http://nfbnet.org/mailman/options/nfbf-l_nfbnet.org/ctate2076%40att.net