[Colorado-Talk] A Zoom Tip For Dial-in Users

[Juanita]

Thanks Curtis, you’re always there to help us all.
I appreciate you and your work
Juanita Brunton

Sent from my iPad

> On Nov 4, 2020, at 2:29 PM, Curtis Chong via Colorado-Talk <colorado-talk at nfbnet.org> wrote:
> 
> 
> Greetings:
>  
> I have oftentimes been told by Zoom meeting participants who dial in either with the one-tap mobile link or through a traditional phone call where they dial in manually that they are not able to unmute themselves with star 6 or raise their hands with star 9. I confess that I often treat these reports as glitches that do not merit a lot of attention.
>  
> Today, I decided that the time had come for me to conduct some dialing tests of my own. I set up a Zoom meeting on the computer and then dialed into that meeting on my iPhone. Guess what I discovered. Suppose you want to unmute yourself with star 6. If, after pressing star, you wait for about two seconds, dialing 6 generates a null response from Zoom, meaning that your mute/unmute command is not recognized. This is equally true with the Raise Hand command, Star 9. You have to press Star 9 or Star 6 within a two-second time interval or the command fails to be recognized.
>  
> Some iPhone and landline users may never be able to dial numbers fast enough to solve this issue, and for them, I feel a certain amount of sympathy which increases the older I get.☺
>  
>  
> The bottom line here for Zoom is to either eliminate the timer or to make it longer—perhaps five seconds?
> Anyway, I thought it would be helpful to everyone for me to convey this information. I hope you find it enlightening if not useful.
>  
> Cordially,
>  
> Curtis Chong
>  
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