[Ct-nfb] state convention blues--still
ckuell at comcast.net
Thu Oct 13 20:45:26 UTC 2011
Actually, I called the hotel at 9:40 last night and was asked to call back at 1:00 today. I called at 1:00 today, was told I had to book through national and was transferred while I was actively objecting, and just for amusement, I again inquired with Ramada national booking, who told me there wasn't a Ramada in downtown Hartford, Connecticut. I called the hotel again, and was asked to call after 3, since they were so busy checking in guests. To err on the safe side, I waited until 4:30, and was told I'd have to call back tomorrow, as the hotel's computer system is down. I know it's too late to change, and that we had good service in the past when it was the Crown Plaza, but I have a very bad feeling about the service we can expect from this hotel. In fact, if I can't make a reservation there tomorrow, I'm going to stay at a different hotel and take a cab. As a consumer, my only power is to not give a crappy place any of my money.
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