[Ct-nfb] FW: Northwest Hills Credit Union login is inaccessible to the bl...

[Cookiechumper at aol.com]

Hello, I'm so sorry to hear of this matter. Is there any ability  to use 
call in service. Have you contacted NW,and if so what was their response  to 
you.  If they don't do anything to resolve this matterfor you I would  
suggest contacting the State of Ct Dept of Banking at 800-831-7225. All the best  
and thank you for sharing your matter.
Elizabeth
 
 
 
 
In a message dated 1/14/2013 9:33:54 A.M. Eastern Standard Time,  
erival at comcast.net writes:



-----Original Message-----
From: Jen  [mailto:spiderweb1 at sbcglobal.net] 
Sent: Friday, January 11, 2013 2:29  PM
To: Rival, Elizabeth
Subject: Northwest Hills Credit Union login is  inaccessible to the blind

Dear Beth,

My name is Jenny Kate Lyon,  and I am a member of the National Federation of
the Blind of  Connecticut.

I have just gotten an online bank account at Northwest  Hills Credit Union. 
I
am unable to access it without sighted assistance,  due to the CAPTCHA on 
the
site. When you open an account, you pick a  picture you want associated with
your account. You have to pick that  picture after entering your username 
and
password before you are in. JAWS  presents these pictures as radio buttons,
of which there are sixteen. Since  there is no text associated with the
buttons, JAWS can't tell me what the  pictures are. Therefore, I can't pick
my picture on my onw. I tried  ignoring the picture with my information
already entered in, but a dialogue  box appeared that said, "Please select
your image."

As a result, I  need to have sighted assistance every time I want to log in,
which comes  across as, and is, dependent.

This policy needs to be changed and  challenged because I'm sure there are
many blind people, besides me, being  blocked from access to this bank
unnecessarily.

Please distribute  this e-mail to all the applicable mailing lists .  


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