[Ct-nfb] FW: Northwest Hills Credit Union login is inaccessible to the bl...
Cookiechumper at aol.com
Cookiechumper at aol.com
Mon Jan 14 15:02:41 UTC 2013
Hello, I'm so sorry to hear of this matter. Is there any ability to use
call in service. Have you contacted NW,and if so what was their response to
you. If they don't do anything to resolve this matterfor you I would
suggest contacting the State of Ct Dept of Banking at 800-831-7225. All the best
and thank you for sharing your matter.
Elizabeth
In a message dated 1/14/2013 9:33:54 A.M. Eastern Standard Time,
erival at comcast.net writes:
-----Original Message-----
From: Jen [mailto:spiderweb1 at sbcglobal.net]
Sent: Friday, January 11, 2013 2:29 PM
To: Rival, Elizabeth
Subject: Northwest Hills Credit Union login is inaccessible to the blind
Dear Beth,
My name is Jenny Kate Lyon, and I am a member of the National Federation of
the Blind of Connecticut.
I have just gotten an online bank account at Northwest Hills Credit Union.
I
am unable to access it without sighted assistance, due to the CAPTCHA on
the
site. When you open an account, you pick a picture you want associated with
your account. You have to pick that picture after entering your username
and
password before you are in. JAWS presents these pictures as radio buttons,
of which there are sixteen. Since there is no text associated with the
buttons, JAWS can't tell me what the pictures are. Therefore, I can't pick
my picture on my onw. I tried ignoring the picture with my information
already entered in, but a dialogue box appeared that said, "Please select
your image."
As a result, I need to have sighted assistance every time I want to log in,
which comes across as, and is, dependent.
This policy needs to be changed and challenged because I'm sure there are
many blind people, besides me, being blocked from access to this bank
unnecessarily.
Please distribute this e-mail to all the applicable mailing lists .
_______________________________________________
Ct-nfb mailing list
Ct-nfb at nfbnet.org
http://nfbnet.org/mailman/listinfo/ct-nfb_nfbnet.org
To unsubscribe, change your list options or get your account info for
Ct-nfb:
http://nfbnet.org/mailman/options/ct-nfb_nfbnet.org/cookiechumper%40aol.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/ct-nfb_nfbnet.org/attachments/20130114/1934e7c9/attachment.html>
More information about the CT-NFB
mailing list