[Ct-nfb] Northwest Hills Credit Union Login is Inaccessible totheBlind

[ntwales]

Jen,
While I understand the credit union's concern for security, several 
banks, including some very large ones like Chase and Bank of America, 
have figured out a way to make online account access usable by the blind 
and secure (if there was a widespread problem with security at either of 
these large banks I think it would be in the news and drive customers 
away just like BofA's proposed $5/month fee on ATM access almost did a 
year ago).  That said, the credit union can almost certainly figure out 
a way to make their online system accessible to you; if the credit union 
has been willing to at least try and work with you, you should refer 
them to any of the access technology experts we employ at our national 
headquarters in Baltimore who can help them further.  If the credit 
union refuses to work with you, you may well have a case that the NFB 
would be interested in pursuing, and you may wish to take Chris' 
suggestion to take your business elsewhere.
Nathanael

On 15.01.2013 11:54, Jen wrote:
> At Northwest Hills Credit Union, the pictures are animals, like a
> picture of a dog, so the bank could not put alternative text on the
> pictures because bots could hack others' accounts that way.
>
> Jen
>
> ----- Original Message -----
> From: "Anne West" <ct.daffodil at snet.net>
> To: "NFB of Connecticut Mailing List" <ct-nfb at nfbnet.org>
> Sent: Tuesday, January 15, 2013 11:45 AM
> Subject: Re: [Ct-nfb] Northwest Hills Credit Union Login is 
> Inaccessible
> totheBlind
>
>
> Nathanael, I guess you never experienced captia!  I have perfect 
> hearing
> and
> can not get the numbers given.  The voice sounds like a distant 
> little
> child
> with 50 people talking in the background.  I think Jen's problem is
> selecting which radio button is the image she chose when setting up 
> her
> account.  The image appears in a different button every time, groan!
>
> Anne West
>
> ----- Original Message -----
> From: "Nathanael T. Wales" <ntwales at omsoft.com>
> To: "Jen" <spiderweb1 at sbcglobal.net>; <ct-nfb at nfbnet.org>
> Sent: Monday, January 14, 2013 8:48 PM
> Subject: Re: [Ct-nfb] Northwest Hills Credit Union Login is 
> Inaccessible
> to
> theBlind
>
>
>> Jen,
>>
>> I think you've got a good plan, and all of the suggestions you've
>> gotten
> so
>> far are great.
>>
>> I would only add one technical matter: a common alternative to one 
>> of
> these
>> images is an audio version with numbers or words you type in.  The
>> term, I
>> think, is an "audio captia".  If set up correctly, it does work--but
>> it
> has
>> to be set up correctly (which the one Sandie tried almost certainly
> wasn't).
>> The website support person may be the only one who will know about
>> this as
> a
>> solution.
>>
>> Best,
>> Nathanael
>>
>>
>> -----Original Message-----
>> From: Jen
>> Sent: Monday, January 14, 2013 8:10 PM
>> To: ct-nfb at nfbnet.org
>> Subject: [Ct-nfb] Northwest Hills Credit Union Login is Inaccessible
>> to
>> theBlind
>>
>> Okay guys,
>>
>> I plan to call the Department of Banking tomorrow about this matter.
>>
>> Chris, thanks for your suggestions. Since I love to write, I would 
>> be
>> happy to write the opinion piece you suggest.
>>
>> Would all of you on the list be willing to help me with drafts?
>>
>>
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