[Ct-nfb] FW: Launch of the North America Accessibility Support Team

[Elizabeth Rival]

From: Cornelius, Matt [mailto:Matt.Cornelius at ct.gov] 
Sent: Wednesday, March 20, 2013 10:25 AM
To: 'Alex Snow'; dawgmawm at gmail.com; amb.burke at gmail.com;
agorzelany at gmail.com; erival at comcast.net; 'Carolyn Kryzanski';
bwhorberg at snet.net; patelc503 at yahoo.com; cjohnmurph at gmail.com;
dburque at gmail.com; dspruill87 at gmail.com; Darick.Wright at Perkins.org;
lonewolf06488 at sbcglobal.net; dave at pressureseal.com; davidojester at gmail.com;
Dona Sauerburger; douglasm1978 at aol.com; Cookiechumper at aol.com;
erival at comcast.net; Gianna.Ardito at anthem.com; HHamit Campos;
djjavi99 at aol.com; mountida1 at sbcglobal.net; jw116yz at gmail.com; Jennifer
Polanco; spiderweb1 at sbcglobal.net; jlstepp at hotmail.com;
jmcnickle at continentalit.com; 'jrubell at kennedyctr.org'; Jordan Klem;
artlady19 at comcast.net; galen6499 at yahoo.com; 'Lisa Barney';
lfranck at seeingeye.org; Mary Silverberg; maurojr87 at msn.com;
Meg.Robertson at state.ma.us; marwindsor at comcast.net;
'mp2009.michael at gmail.com'; Michelle Hackman; molly brainard;
pagarde at remindernet.com; pattyandjondavis at sbcglobal.net;
paul.benoit1 at pw.utc.com; Phillip A. Magalnick; Richard Cognata;
PALASKI65 at COMCAST.NET; rakar5 at sbcglobal.net; robin.woodbury at gmail.com;
rodneyrivers at att.net; Shannon Sady-Johnson (allybird27 at mail.com);
Sherryl.Glinsky at va.gov; famigliettis at ciboakhill.org; Sunshine Lawson; tammy
chabotte; 'tinac52 at cox.net'; toml614 at hotmail.com; 'cookety at gmail.com';
VISHAL14 at SNET.NET; wschiavo at snet.net; zmartinez-1991 at hotmail.com
Subject: Launch of the North America Accessibility Support Team

 

fyi

 

 

  _____  

From: Bergmann, David 
Sent: Tuesday, March 19, 2013 2:36 PM
To: BESB-DL Adult Services; BESB-DL Children Services; BESB-DL Voc Rehab
Subject: FW: Launch of the North America Accessibility Support Team

A new support option from Microsoft for people with disabilities.

 

David Bergmann

Rehabilitation Technologist

Department of Rehabilitation Services

Bureau of Education and Services for the Blind

184 Windsor Ave.

Windsor, CT  06095

860-602-4146

 

For the last several months, Microsoft Customer Service and Support has been
piloting a new support offering that provides a tailored experience for
people with disabilities and customers using our accessibility features. 

 

Starting February 1st 2013, this experience is now available throughout
North America, (
<http://support.microsoft.com/gp/contact-microsoft-accessibility>
http://support.microsoft.com/gp/contact-microsoft-accessibility) providing
support specialists trained on accessibility and disability via telephone
and email.  Even though customer feedback has been overwhelmingly positive
during the pilot, we know we still have a lot to learn. After a support
interaction, customers will be asked to complete a short survey providing us
with additional and ongoing feedback on how we can continue to improve this
support environment. 

 

Accessibility Support Contact Information:

Direct Telephone Line:  <tel:1-800-936-5900> 1-800-936-5900

TTY:  <tel:1-800-892-5234> 1-800-892-5234

Weekdays: 5 A.M. - 9 P.M. (Pacific Time)

Weekends: 6 A.M. - 3 P.M. (Pacific Time)

Email Support:
<https://enable.microsoft.com/eform.aspx?productKey=enablefeedback&ct=eformt
s>
https://enable.microsoft.com/eform.aspx?productKey=enablefeedback&ct=eformts

 

Weekday hours of operation are:

5 A.M. - 9 P.M. (Pacific Time)

Weekend hours of operations are:

6 A.M. - 3 P.M. (Pacific Time)

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/ct-nfb_nfbnet.org/attachments/20130322/29567b91/attachment.html>