[Ct-nfb] FW: Launch of the North America Accessibility Support Team

Elizabeth Rival erival at comcast.net
Fri Mar 22 16:16:44 UTC 2013



From: Cornelius, Matt [mailto:Matt.Cornelius at ct.gov] 
Sent: Wednesday, March 20, 2013 10:25 AM
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Subject: Launch of the North America Accessibility Support Team






From: Bergmann, David 
Sent: Tuesday, March 19, 2013 2:36 PM
To: BESB-DL Adult Services; BESB-DL Children Services; BESB-DL Voc Rehab
Subject: FW: Launch of the North America Accessibility Support Team

A new support option from Microsoft for people with disabilities.


David Bergmann

Rehabilitation Technologist

Department of Rehabilitation Services

Bureau of Education and Services for the Blind

184 Windsor Ave.

Windsor, CT  06095



For the last several months, Microsoft Customer Service and Support has been
piloting a new support offering that provides a tailored experience for
people with disabilities and customers using our accessibility features. 


Starting February 1st 2013, this experience is now available throughout
North America, (
http://support.microsoft.com/gp/contact-microsoft-accessibility) providing
support specialists trained on accessibility and disability via telephone
and email.  Even though customer feedback has been overwhelmingly positive
during the pilot, we know we still have a lot to learn. After a support
interaction, customers will be asked to complete a short survey providing us
with additional and ongoing feedback on how we can continue to improve this
support environment. 


Accessibility Support Contact Information:

Direct Telephone Line:  <tel:1-800-936-5900> 1-800-936-5900

TTY:  <tel:1-800-892-5234> 1-800-892-5234

Weekdays: 5 A.M. - 9 P.M. (Pacific Time)

Weekends: 6 A.M. - 3 P.M. (Pacific Time)

Email Support:


Weekday hours of operation are:

5 A.M. - 9 P.M. (Pacific Time)

Weekend hours of operations are:

6 A.M. - 3 P.M. (Pacific Time)



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