[CT-NFB] Hartford County, Paratransit, GPS and software issues

[Anne West]

I heard about the GPS issues. I strongly recommend that before exiting the Vance, all of us need to confirm with the driver visually where we are. Make sure that they are dropping you at the correct address and asking the driver to visually look at where he is And not to get off the van if you’re in the wrong place. I don’t understand why the investigation is going to take a great deal of time. That’s baloney. So when we use paratransit, we must confirm where we are before getting off the van. I certainly will do that.


Sent from Anne's iPhone

> On Apr 21, 2025, at 09:02, Deb Reed via CT-NFB <ct-nfb at nfbnet.org> wrote:
> 
> =EF=BB=BF
> 
> Dear Hartford County Nfb members,
> Several of my central Chapter members have experienced issues with drivers b=
> ringing them to the wrong address. They say that=E2=80=99s what the GPS is t=
> elling them to do. I have been in contact with the director of Hartford Para=
> transit, Margaret Banker. There is an ongoing investigation that will take s=
> ome time. In the meantime, one of the things that has been discovered is tha=
> t if the street address has a directional word such as north, south, east or=
> west or some combination of two those words must be spelled out Versus writ=
> ing E for East or SW for Southwest. For some reason doing that gets the GPS t=
> o go somewhere else. There may be other issues occurring without these direc=
> tional words and so it is important that if you experience these issues on y=
> our rides and live in Hartford County, please contact Margaret Banker at the=
> following phone number or email address.
> 
> (860) 380-2023
> 
> =EF=BB=BF
> 
> MBanker at ghtd.org
> 
> Sincerely,
> 
> Deb Reed
> 
> Central CT Chapter President of the National Federation of the Blind
> Deb.reed57 at gmail.com
> Cell-860-378-5370
> 
> =E2=80=9CBloom where you are. =E2=80=9C=46rom mother, Theresa of Calcutta.
> 
> 
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