[Job-Listings] Fwd: Career Opportunities at DEED Minnesota

David Andrews dandrews920 at comcast.net
Mon Apr 14 18:28:39 UTC 2025 

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>April 14, 2025
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>New Jobs
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><https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85520%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/3TfHsFbkp17KzFeGS8QqIFQjopX2h0pzj2ral_RsC_E=400>
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>Special Programs Director - Job ID 85520
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>May be eligible for some telework | St. Paul | Closes 5/1/2025
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>Direct and manage a number of areas within the 
>Unemployment Insurance (UI) program, including 
>the Program Performance, Integrity, Reemployment 
>Services, Employer Audits, and Special Programs 
>units. Direct and oversee the completion of and 
>compliance with mandated federal reviews and the 
>submission of required federal reports, manage 
>risk to the program by detecting and preventing 
>fraudulent and malicious activity, ensure 
>federal and state requirements are met for 
>employment audits, and oversee the state’s 
>Reemployment Services and Eligibility Assessment (RESEA) program.
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><https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85414%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/0anEN9bQvDnfUL-_mnyCA9vCT6AsY-qLmzDX-MMyBSg=400>
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>Contact Center Supervisor - Job ID 85414
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>May be eligible for some telework | St. Paul | Closes 4/22/2025
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>Provide leadership, motivation, and internal 
>growth opportunities to a team of employees that 
>consistently meet or exceed contact center key 
>performance indicators (KPIs). Oversee daily 
>operations, set goals, track performance, and 
>ensure exceptional service standards are met 
>consistently. Identify, track, and analyze 
>recurring patterns or themes in customer 
>feedback, service trends, and operational 
>challenges. Utilize insights to recommend 
>improvements, enhance processes, and proactively 
>address any customer concerns. Assist in the 
>rollout and execution of new capabilities, 
>tools, or features designed to enhance customer service operations.
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><https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85426%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/21Eph3Vmxc2xtb5XhrTFYOdbqIAlxlgn6aKLvzdqNKg=400>
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>Customer Engagement Specialist - Job ID 85426
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>May be eligible for some telework | St. Paul | Closes 4/22/2025
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>Provide day-to-day technical assistance and 
>guidance to Customer Care Representatives, 
>ensuring that the team consistently delivers 
>high-quality service and meets performance 
>goals. Offer technical support and guidance to 
>Customer Care Representatives, helping to 
>resolve inquiries and operational challenges. 
>Analyze agent performance and provide feedback 
>to the Contact Center Supervisor, recommending 
>changes to improve customer experience 
>administration. Compile and review data to 
>generate reports that offer insights into 
>performance, operational trends, and program 
>outcomes. Contribute to the assessment and 
>implementation of program changes. Monitor and 
>analyze contact drivers, identifying and 
>addressing constituent pain points to improve service delivery.
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><https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85338%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/quvW51n-zXKZSHmKIA90KzpeAorgVvlN5O_qcL-3G2I=400>
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>Senior Associate General Counsel - Job ID 85338
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>May be eligible for some telework | St. Paul | Closes 4/17/2025
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>Conduct legal research, writing, and analysis 
>and provide legal advice to the Department on 
>various complex and/or novel topics within the 
>Department, including but not limited to, 
>employment law, labor law, and affirmative 
>action/equal opportunity matters. Conduct 
>internal employment investigations. Handle 
>external charges of discrimination. Assist with 
>the Department’s complex and/or high-profile 
>data practices activities including privacy and 
>security incident analysis. Provide the 
>Department with legal expertise to support the 
>Department’s compliance with state and federal 
>laws. Coordinate and consult with the Minnesota 
>Attorney General’s Office regarding the 
>Department’s legal disputes and litigation 
>involving employment related matters. Develop 
>and/or provide legal training on a variety of 
>complex and changing area of topics to Department staff.
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><https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85488%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/NHdU2pGXhpSOnq0Cy9e-KCIHUs93fQhf_IoQywbpa5o=400>
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>Supervising Unemployment Law Judge - Job ID 85488
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>May be eligible for some telework | St. Paul | Closes 5/1/2025
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>Provide supervisory direction, personnel 
>planning, and quality assurance to Unemployment 
>Law Judges conducting evidentiary hearings, 
>issuing written decisions and other legal 
>orders, and issuing orders on requests for 
>reconsideration arising under Minnesota 
>Statutes, Chapter 268 or other programs 
>administered by this department. Participate in 
>retention and succession planning, continuous 
>improvement projects, improving business 
>efficiencies, and reaching and maintaining 
>consistent legal interpretations to guide the 
>office. Perform related legal work and other 
>duties, including appellate court work and 
>conducting legal research, as assigned by the 
>Chief Unemployment Law Judge or Director of Appeals and Legal Affairs.
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>Beyond the Yellow Ribbon
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>DEED Is a Yellow Ribbon Agency. A Yellow Ribbon 
>organization unites and coordinates all key 
>areas within an organization to create a 
>comprehensive network to proactively support 
>servicemembers, veterans and military families.
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>How to Apply
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>Important Tips for the Application Process
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>Our 'Minimum Qualifications' are firm, not 
>flexible. Your resume should clearly demonstrate 
>how you meet both the minimum and preferred qualifications in plain language.
>Chronological resumes are the simplest format to 
>measure and assess things like: qualifications, 
>time in position, etc. Experience-based resumes 
>(lacking the timeline) do not allow for equitable comparison.
>Check the Career Portal for application status 
>and note that review of resumes may occur after 
>the posting window closes. Remember when a job 
>posting is removed from our website it means 
>we're no longer accepting new applications.
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>Interested in great benefits?
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>There are many benefits to working with the 
>State of Minnesota. Here are some of the reasons 
>that 35,000 Minnesotans have decided to make 
>their careers in government service:
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>The following benefits are available to any 
>state employee whose appointment is at least six 
>months long, whether temporary or permanent.Â
>Paid Time Off. Receive a minimum of 13 days of 
>paid vacation, 13 days of sick time, and 12 paid 
>holidays. We do not have a "use-it-or-lose-it" 
>policy and you are permitted to hold up to 275 
>hours in your vacation bank. Depending upon your 
>employment plan, you may be able to use vacation as deferred compensation.
>Low-Cost Health Insurance. Family medical 
>premiums are only $286 per month, while 
>individual coverage is $42 per month. Low out of 
>pocket maximum deductibles are available depending on your selected plan.
>Retirement Plan. A defined benefit pension, 
>which vests for life after 3 years of service, 
>is available to nearly all employees. Read more 
>about our 
><https://links-2.govdelivery.com/CL0/https:%2F%2Fwww.msrs.state.mn.us%2Fgeneral-plan/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/lgmlRNE9Y4b55CJF0RiliF10oWyvde-JvOxG9PHgQXo=400>General 
>Employee Retirement Plan.
>Pre-Tax Benefits. We offer many pre-tax 
>benefits for medical and dental expenses, 
>transit, dependent care and other tax-advantaged 
>programs. Pre-Tax benefits are deductions that lower your taxable wages.
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><https://links-2.govdelivery.com/CL0/http:%2F%2Fmn.gov%2Fdeed/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/CyIFLn2C-eC9Uq2EnuMNwf8sPRD3diLVWZBgES5KiGM=400>Minnesota 
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>Development. DEED is an equal opportunity employer and program provider.
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>This email was sent to dandrews920 at comcast.net 
>using GovDelivery Communications Cloud on behalf 
>of: Minnesota Department of Employment and 
>Economic Development · Great Northern Building, 
>180 E 5th St Suite 1200, St. Paul, MN 55101 · 
>(800) 
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