[nagdu] What to do when bad things happen while flying

[Jenine Stanley]

Folks, 

I have used the hotline below several times from inside a plane to settle
disputes. It doesn't always work but when you can get a live person on the
hotline, it can be quite effective. Even if you don't, they do follow
through. Please also check this web site for info on filing complaints,
which Cindy should moist definitely do within 45 days of the incident. 

http://airconsumer.dot.gov/hotline.htm

Toll-Free Hotline For Air Travelers With Disabilities
The U.S. Department of Transportation (DOT) has established a toll-free
hotline to
assist travelers with disabilities.
The hotline will provide general information to consumers about the rights
of air
travelers with disabilities, respond to requests for printed consumer
information,
and assist air travelers with time-sensitive disability-related issues that
need
to be addressed in "real time." Effective October 1, 2006, the hours for the
hotline
are 9 a.m. to 5 p.m. Eastern time, Monday through Friday except federal
holidays.
Air travelers who experience disability-related air travel service problems
may call
the hotline at
1-800-778-4838
 (voice) or
1-800-455-9880 (TTY)
 to obtain assistance. As in the past, air travelers who would like DOT to
investigate
a complaint about a disability issue must submit their complaint in writing
or via
e-mail.

Jenine Stanley
jeninems at wowway.com
http://www.twitter.com/jeninems