[NFB-Seniors] You can now hail an Uber by calling a number

[dandrews920 at comcast.net]

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Curtis Chong via Colorado-Talk
Sent: Thursday, May 18, 2023 10:25 AM
To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
Cc: Curtis Chong <chong.curtis at gmail.com>
Subject: [Colorado-Talk] You can now hail an Uber by calling a number

 

Greetings:

 

I have not yet had time to verify the authenticity of this announcement except to verify that the dial-in number is working.

 

This is a big step forward for those people who feel that using the Uber app is more difficult than it needs to be.

 

Cordially,

 

Curtis Chong

 

________________________________________

 

https://techcrunch.com/2023/05/17/you-can-now-hail-an-uber-by-calling-a-number/


You can now hail an Uber by calling a number


 <https://techcrunch.com/author/kyle-wiggers/> Kyle Wiggers10:57 AM EDT•May 17, 2023

Uber’s making it easier to hail a ride — no app required.

The company announced Wednesday at its annual Go-GET event in New York City that it’s launching a new ride-hailing option for people who aren’t as familiar navigating a smartphone. By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip.

Uber has piloted ride-hailing via phone before. It launched the program in select regions around December 2020, specifically Arizona and Florida. But the company temporarily paused the service during the COVID-19 pandemic. Now, the feature is back and more widely available. 

When calling, people who have an existing Uber account can tell the agent and use an existing payment method on file. If they don’t have an account, they can pay with a credit card by phone and the agent can create an account for them.

Here’s how it works:

*	Customers call Uber from a phone to talk to a team member.
*	Once the ride has been confirmed, Uber sends information via text message about the ride, including the driver’s name and picture, license plate number and their estimated time of arrival.
*	Finally, the customer receives another text message when the driver arrives at their pickup location.
*	What about tips? Booking an Uber via phone doesn’t provide a way to do that — surely to the chagrin of drivers. But Uber points out that riders can give cash tips if they choose to do so.

“Providing customers with more ways to use Uber remains top priority and we’re excited to nationally expand this updated offering,” a spokesperson told TechCrunch via email.

 

 

 

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