[NFB-Seniors] More Details on the New Way to Request an Uber Ride

[dandrews920 at comcast.net]

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Curtis Chong via Colorado-Talk
Sent: Friday, May 19, 2023 12:33 PM
To: 'NFB of Colorado Discussion List' <colorado-talk at nfbnet.org>
Cc: Curtis Chong <chong.curtis at gmail.com>
Subject: [Colorado-Talk] More Details on the New Way to Request an Uber Ride
Importance: High

 

Greetings all:

 

The following is lifted from an Uber blog post.

 

Kindly,

 

Curtis Chong

 

________________________________________

 

Link to Original Source:

https://www.uber.com/en-US/blog/1-833-use-uber/

 

Introducing a new way to ride with Uber: 1-833-USE-UBER. 

 

We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride.

 

1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.  You can request a ride anytime via the mobile app or online at m.uber.com, available in over 50 cities.

 

How it works

Uber

 

Call us, toll-free

Dial 1-833-USE-UBER (1-833-873-8237) from your cell phone to talk to an Uber team member who will help you create an Uber account and request a ride. You can choose between English and Spanish when requesting a trip.

 

You will need to call from a cell phone that can receive text messages. Don’t worry, you won’t be charged just for calling us—we’ll charge your credit card on file after a successful trip is completed. To help keep your personal information safe and secure, make sure to only use this phone number when calling to request a ride.

 

Get trip details

 

After your phone call, we’ll send you the information on your ride via a text message, including your driver’s name and picture, car type, license plate number, and their estimated time of arrival.

 

Ride

 

We’ll send you a text message when your driver arrives. All drivers receive an annual background check.

 

Frequently Asked Questions

list of 12 items

How much does using 1-833-USE-UBER cost?



The cost of your ride will vary based on a few different factors. When you call us, we’ll let you know your options and the cost before we confirm your

ride. 

 

When can I use 1-833-USE-UBER?



We currently have team members ready to receive your requests for a ride 7 days a week, from 4am – 10pm EST. We are working to expand those hours in the

future.

 

Can I call from a landline?



You cannot use the service from a landline phone. You will need to call from a cell phone that can receive text messages.

 

How long before I need a ride do I need to call to request my ride?



We recommend being ready to meet your driver as soon as you call 1-833-USE-UBER—it’s that fast!

 

What if I need to cancel my ride?



Give us a call back at 1-833-USE-UBER.

 

If I request a ride somewhere will I be able to get a ride home?



Rides are all one-way trips, but don’t worry—once you’re ready to go wherever it is you’re going, just use 1-833-USE-UBER to request another ride.

 

Can I schedule a ride?



You can now prebook a ride with 1-833-USE-UBER up to 30 days in advance.

 

What if I want to pay in cash?



Uber is a cashless service. When you call us to request a ride, we’ll help you set up an account and make sure you have a debit or credit card on file with us to pay for your trip.

 

Who is going to pick me up?



You will receive information on your driver via a text message after requesting your trip. All drivers receive an annual background check.

 

Can I request a ride for others?



At this time, account holders can only request for themselves through the 1-833-USE-UBER service. You must call using the phone number registered with the account. You can still make trip requests for others through the Uber app.

 

Can I take a trip with multiple destinations?



At this time, multiple destination trips are not available through 1-833-USE-UBER, but you can request a trip with multiple destinations in the Uber app.

 

Have a question that wasn’t answered here?



Reach out to us at 

help.uber.com.

 

1-833-USE-UBER is available in the US where Uber is available. Do not use any other phone number other than 1-833-USE-UBER  (1-833-873-8237) to request a ride. 1-833-USE-UBER is not a customer service line. If you need help, visit us at help.uber.com.

 

 

 

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