[NFB-Seniors] More Details on the New Way to Request an Uber Ride

Sun May 21 12:09:22 UTC 2023

From: Curtis Chong <Chong.Curtis at gmail.com <mailto:Chong.Curtis at gmail.com> > 
Sent: Friday, May 19, 2023 11:34 AM
To: 'Pat Munson' <Pat.Munson at comcast.net <mailto:Pat.Munson at comcast.net> >; Mary Rose (MaryRoseWillows at gmail.com <mailto:MaryRoseWillows at gmail.com> ) <MaryRoseWillows at gmail.com <mailto:MaryRoseWillows at gmail.com> >
Subject: More Details on the New Way to Request an Uber Ride
Importance: High

Greetings all:

The following is lifted from an Uber blog post.

I am adding additional information that I have obtained after doing some personal testing.

1.	If a person has an existing Uber account that works with the smartphone Uber app, this account appears not to be able to be attached to the account you set up by calling 1-833-873-8237.
2.	This means that, at this time, that if you are using your existing Uber account with a business profile to subsidize your transportation (for example, Access-on-Demand or DRCOG’s Area Agency on Aging), you will not be able to use the subsidy when calling Uber to arrange transportation.

Note that this is the information I have today. Who knows what changes are being planned for the future.

Kindly,

Curtis Chong

________________________________________

Link to Original Source:

https://www.uber.com/en-US/blog/1-833-use-uber/

Introducing a new way to ride with Uber: 1-833-USE-UBER. 

We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride.

1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.  You can request a ride anytime via the mobile app or online at m.uber.com, available in over 50 cities.

How it works

Uber

Call us, toll-free

Dial 1-833-USE-UBER (1-833-873-8237) from your cell phone to talk to an Uber team member who will help you create an Uber account and request a ride. You can choose between English and Spanish when requesting a trip.

You will need to call from a cell phone that can receive text messages. Don’t worry, you won’t be charged just for calling us—we’ll charge your credit card on file after a successful trip is completed. To help keep your personal information safe and secure, make sure to only use this phone number when calling to request a ride.

Get trip details

After your phone call, we’ll send you the information on your ride via a text message, including your driver’s name and picture, car type, license plate number, and their estimated time of arrival.

Ride

We’ll send you a text message when your driver arrives. All drivers receive an annual background check.

Frequently Asked Questions

list of 12 items

How much does using 1-833-USE-UBER cost?



The cost of your ride will vary based on a few different factors. When you call us, we’ll let you know your options and the cost before we confirm your

ride. 

When can I use 1-833-USE-UBER?



We currently have team members ready to receive your requests for a ride 7 days a week, from 4am – 10pm EST. We are working to expand those hours in the

future.

Can I call from a landline?



You cannot use the service from a landline phone. You will need to call from a cell phone that can receive text messages.

How long before I need a ride do I need to call to request my ride?



We recommend being ready to meet your driver as soon as you call 1-833-USE-UBER—it’s that fast!

What if I need to cancel my ride?



Give us a call back at 1-833-USE-UBER.

If I request a ride somewhere will I be able to get a ride home?



Rides are all one-way trips, but don’t worry—once you’re ready to go wherever it is you’re going, just use 1-833-USE-UBER to request another ride.

Can I schedule a ride?



You can now prebook a ride with 1-833-USE-UBER up to 30 days in advance.

What if I want to pay in cash?



Uber is a cashless service. When you call us to request a ride, we’ll help you set up an account and make sure you have a debit or credit card on file with us to pay for your trip.

Who is going to pick me up?



You will receive information on your driver via a text message after requesting your trip. All drivers receive an annual background check.

Can I request a ride for others?



At this time, account holders can only request for themselves through the 1-833-USE-UBER service. You must call using the phone number registered with the account. You can still make trip requests for others through the Uber app.

Can I take a trip with multiple destinations?



At this time, multiple destination trips are not available through 1-833-USE-UBER, but you can request a trip with multiple destinations in the Uber app.

Have a question that wasn’t answered here?



Reach out to us at 

help.uber.com.

1-833-USE-UBER is available in the US where Uber is available. Do not use any other phone number other than 1-833-USE-UBER  (1-833-873-8237) to request a ride. 1-833-USE-UBER is not a customer service line. If you need help, visit us at help.uber.com.

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