[Nfbc-info] Fwd: TSA Helpline for Travelers with Disabilities

[Darian Smith]

For your information

---------- Forwarded message ----------
From: ds94124 at aol.com
Date: Mon, 30 Jan 2012 06:51:02 -0800
Subject: Fwd: TSA Helpline for Travelers with Disabilities
To: Darian Smith <dsmithnfb at gmail.com>



Sent from my iPhone

Begin forwarded message:

> From: The White House <info at messages.whitehouse.gov>
> Date: January 30, 2012 6:43:06 AM PST
> To: ds94124 at aol.com
> Subject: TSA Helpline for Travelers with Disabilities
> Reply-To: The White House <info at messages.whitehouse.gov>
>
>
> 	Monday, January 30, 2012
>  	
> TSA Helpline for Travelers with Disabilities
>
> Please see the below links and press release regarding a new service from the TSA for travel.
>
> http://www.tsa.gov/press/releases/2011/1222.shtm
>
> http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm
>
> The Transportation Security Administration (TSA) announced the launch of TSA Cares today, a new helpline number designed to assist travelers with disabilities and medical
> conditions, prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787 2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
>
> “TSA Cares provides passengers with disabilities and medical needs another resource to use before they fly, so they know what to expect when going through the screening process,” said TSA Administrator John Pistole. “This additional level of personal communication helps ensure that even those who do not travel often are aware of our screening policies before they arrive at the airport.”
>
> Since its inception, TSA has provided information to all travelers through its TSA Contact Center and Customer Service Managers in airports nationwide. TSA Cares will serve as an additional, dedicated resource for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.
>
> When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
>
> Every person and item must be screened before entering the secure area of an airport and the manner in which the screening is conducted will depend on the passenger’s abilities and any specific equipment brought to the security checkpoint.
>
> TSA strives to provide the highest level of security while ensuring that all passengers are treated with dignity and respect. The agency works regularly with a broad coalition of disability and medical condition advocacy groups to help understand their needs and adapt screening procedures accordingly. TSA holds quarterly meetings with this coalition to inform them about current training and screening procedures used in airports. TSA recently hosted a teleconference with members of these groups to announce the long-standing plans to implement TSA Cares for travelers and inform them of the upcoming launch.
>
> All travelers may ask to speak to a TSA supervisor if questions about screening procedures arise while at the security checkpoint. The hours of operation for the TSA Cares helpline are Monday through Friday 9 a.m. – 9 p.m. EST, excluding federal holidays. After hours, travelers can find information about traveling with disabilities and medical needs on TSA’s website.
>
> All travelers can contact TSA using Talk To TSA, a web-based tool that allows passengers to reach out to an airport Customer Service Manager directly, and the TSA Contact Center, 1 866-289-9673 and TSA-ContactCenter at dhs.gov, where travelers can ask questions, provide suggestions and file complaints. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter at dhs.gov
>
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-- 
Darian Smith

"To dream what is possible and to put oneself in service of that dream is the
formula
for a life well lived."

- Dr. Peter Benson