[Nfbc-info] Fwd: TSA Helpline for Travelers with Disabilities

Tue Jan 31 05:33:36 UTC 2012

Hi,
Well we already know what they are likely to do with us--anything they 
want--and it is never routine.
Thanks
Lauren
advice from my cats: "meow when you feel like it."
"There are two means of refuge from the miseries of life: music and cats." ~
Albert Schweitzer
My new book, "there's more than one way to love a cat," is available at 
amazon.com
Visit us at catliness.com
----- Original Message ----- 
From: "Darian Smith" <dsmithnfb at gmail.com>
To: "NFB of California List" <nfbc-info at nfbnet.org>; "NFB of San Francisco 
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Sent: Monday, January 30, 2012 11:12 AM
Subject: [Nfbc-info] Fwd: TSA Helpline for Travelers with Disabilities

For your information

---------- Forwarded message ----------
From: ds94124 at aol.com
Date: Mon, 30 Jan 2012 06:51:02 -0800
Subject: Fwd: TSA Helpline for Travelers with Disabilities
To: Darian Smith <dsmithnfb at gmail.com>

Sent from my iPhone

Begin forwarded message:

> From: The White House <info at messages.whitehouse.gov>
> Date: January 30, 2012 6:43:06 AM PST
> To: ds94124 at aol.com
> Subject: TSA Helpline for Travelers with Disabilities
> Reply-To: The White House <info at messages.whitehouse.gov>
>
>
> Monday, January 30, 2012
>
> TSA Helpline for Travelers with Disabilities
>
> Please see the below links and press release regarding a new service from 
> the TSA for travel.
>
> http://www.tsa.gov/press/releases/2011/1222.shtm
>
> http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm
>
> The Transportation Security Administration (TSA) announced the launch of 
> TSA Cares today, a new helpline number designed to assist travelers with 
> disabilities and medical
> conditions, prior to getting to the airport. Travelers may call TSA Cares 
> toll free at 1-855-787 2227 prior to traveling with questions about 
> screening policies, procedures and what to expect at the security 
> checkpoint.
>
> “TSA Cares provides passengers with disabilities and medical needs another 
> resource to use before they fly, so they know what to expect when going 
> through the screening process,” said TSA Administrator John Pistole. “This 
> additional level of personal communication helps ensure that even those 
> who do not travel often are aware of our screening policies before they 
> arrive at the airport.”
>
> Since its inception, TSA has provided information to all travelers through 
> its TSA Contact Center and Customer Service Managers in airports 
> nationwide. TSA Cares will serve as an additional, dedicated resource for 
> passengers with disabilities, medical conditions or other circumstances or 
> their loved ones who want to prepare for the screening process prior to 
> flying.
>
> When a passenger with a disability or medical condition calls TSA Cares, a 
> representative will provide assistance, either with information about 
> screening that is relevant to the passenger’s specific disability or 
> medical condition, or the passenger may be referred to disability experts 
> at TSA. TSA recommends that passengers call approximately 72 hours ahead 
> of travel so that TSA Cares has the opportunity to coordinate checkpoint 
> support with a TSA Customer Service Manager located at the airport when 
> necessary.
>
> Every person and item must be screened before entering the secure area of 
> an airport and the manner in which the screening is conducted will depend 
> on the passenger’s abilities and any specific equipment brought to the 
> security checkpoint.
>
> TSA strives to provide the highest level of security while ensuring that 
> all passengers are treated with dignity and respect. The agency works 
> regularly with a broad coalition of disability and medical condition 
> advocacy groups to help understand their needs and adapt screening 
> procedures accordingly. TSA holds quarterly meetings with this coalition 
> to inform them about current training and screening procedures used in 
> airports. TSA recently hosted a teleconference with members of these 
> groups to announce the long-standing plans to implement TSA Cares for 
> travelers and inform them of the upcoming launch.
>
> All travelers may ask to speak to a TSA supervisor if questions about 
> screening procedures arise while at the security checkpoint. The hours of 
> operation for the TSA Cares helpline are Monday through Friday 9 a.m. – 9 
> p.m. EST, excluding federal holidays. After hours, travelers can find 
> information about traveling with disabilities and medical needs on TSA’s 
> website.
>
> All travelers can contact TSA using Talk To TSA, a web-based tool that 
> allows passengers to reach out to an airport Customer Service Manager 
> directly, and the TSA Contact Center, 1 866-289-9673 and 
> TSA-ContactCenter at dhs.gov, where travelers can ask questions, provide 
> suggestions and file complaints. Travelers who are deaf or hard of hearing 
> can use a relay service to contact TSA Cares or can e-mail 
> TSA-ContactCenter at dhs.gov
>
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-- 
Darian Smith

"To dream what is possible and to put oneself in service of that dream is 
the
formula
for a life well lived."

- Dr. Peter Benson

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