[NFBK] Reminder - Complete TARC Survey - Deadline Announced Soon

[slery]

I have been afraid to depend on them to get to an appointment, so I make 
other arrangements or cancel the appointment. Therefore, I have not 
taken TARC3 in about a year and a half, so I have no experiences to 
report on the survey.

Cindy

On 4/22/2021 5:38 PM, Lonnie Swafford via NFBK wrote:
>
> Greetings,
>
> As you may know, because of the COVID-19 pandemic, the ridership for 
> TARC3 has decreased about 46%. However, as the restrictions are lifted 
> and more of us our fully vaccinated, we anticipate that the ridership 
> for TARC3 will significantly increase. This raises some concerns 
> surrounding the availability of vehicles and drivers and we’re already 
> seeing problem areas when passengers are requesting reservations. 
> Moreover, TARC has demonstrated that they do not value a partnership 
> and have taken no steps to improve the quality of services or 
> implement action plans to ensure the ridership have received the best 
> possible service since February, 2020 and we can expect continued 
> issues during post-pandemic operations.
>
> Some key areas where we may continue to see opportunities for 
> improvement are: driver training, accountability to address 
> deficiencies in service, adequate staffing levels, availability of 
> coaches and vehicles and development of an ADA plan. As a user of the 
> service, you can expect your interactions with TARC will also be 
> negatively impacted. It is absolutely essential that you take the 
> survey that has been developed to help us identify specific areas that 
> require immediate attention. We recognize that some of the ridership 
> may have not had the need to use the service during the past year 
> however, as this changes and if you experience any issues, please 
> report it immediately to TARC, complete the survey and send an email 
> to: president at nfbgl.org <mailto:president at nfbgl.org>. Without your 
> help to identify issues, we cannot move forward with our action plan. 
> We are continuing to track the responses received and will post a date 
> in the near future when the survey will be closed. Please also send 
> the link to other consumer groups, professional agencies and those 
> individuals whom you know who would benefit from taking the survey. 
> Thank you for your invaluable assistance to move forward with 
> improving the quality of service for all.
>
> https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u 
> <https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u>
>
>
> _______________________________________________
> NFBK mailing list
> NFBK at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfbk_nfbnet.org
> To unsubscribe, change your list options or get your account info for NFBK:
> http://nfbnet.org/mailman/options/nfbk_nfbnet.org/slerythema%40gmail.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/nfbk_nfbnet.org/attachments/20210422/1c601acb/attachment.html>