[NFBK] Fwd: Automatic reply: Audio description

[Karen Mayne]

This is an email that I sent to the HBO closed captioning department, because that was the only accessibility contact information I could find. They finally responded. This was their response.


Karen Mayne,
President of the National Federation of the Blind of Kentucky's Frankfort chapter.
Alone we can do so little; together we can do so much. 
Helen Keller

 

Begin forwarded message:

> From: HBO Closed Captions <HBOClosedCaptions at hbo.com>
> Date: January 8, 2021 at 8:16:31 AM EST
> To: Karen Mayne <karenmayne1964 at gmail.com>
> Subject: Automatic reply: Audio description
> 
> 
> Hello, 
> 
> 
> 
> Thank you for contacting HBO Closed Captioning Support.
> 
> 
> 
> We’re happy to help you with your Closed Captioning Support Request. 
> 
> 
> 
> If this is your first time inquiring upon a Closed Captioning request, to better help us with your request, please reply to this email with the following contact and program information listed down below. 
> 
> 
> 
> If you have contacted us previously, we thank you for your patience. 
> 
> 
> 
> Please watch your inbox, someone from our team will get back to you soon. 
> 
> 
> 
> Contact information:
> 
> 
> 
> Name:
> 
> City:
> 
> State:
> 
> Zip Code:
> 
> Email Address:
> 
> Cable Provider (if applicable):
> 
> 
> 
> Program Information:
> 
> 
> 
> Title of Program Viewed:
> 
> Date of Occurrence:
> 
> Time of Occurrence:
> 
> Description of Issue:
> 
> (Please describe in detail the closed captioning issue you are experiencing)
> 
> 
> 
> Content Access Platform/Website/App:
> 
> (Please indicate one of the following: HBO TV Channel. HBO or MAX GO, On Demand, HBO Max, Digital Purchases)
> 
> 
> 
> Device Used:
> 
> (e.g. Apple TV, iPad, TV, other.)
> 
> 
> 
> Format (SD/HD) (if applicable)
> 
> 
> 
> 
> Thank you again for contacting HBO Closed Captioning Support at hboclosedcaptions at hbo.com.  
> 
> 
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