[Nfbmd] {Disarmed} FW: Maryland Health Connection Update October 3

[Michelle Clark]

All,

 

I am forwarding this email because I am curious about the opinions of others regarding the website for AHC. Has anyone tried to navigate the website? I tried but had some interesting experiences including PDF files.

 

Since this was one of the items we brought to our legislators in Annapolis as a concern, I would like to see your comments after trying the site. They have published there are some problems but I wonder how much that applies to the types of things we need to make the website accessible for us.

 

Michelle

 

From: Maryland Health Connection [mailto:info=marylandhbe.com at createsend1.com] On Behalf Of Maryland Health Connection
Sent: Thursday, October 03, 2013 10:08 PM
To: mcikeyc at aol.com
Subject: Maryland Health Connection Update October 3

 


	

	
	

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Maryland Health Connection Sees Improvements, Important Updates (October 3, 2013)

Maryland Health Connection is reporting improvements in the website today. Overnight, our IT vendors identified the cause of the unexpected bottleneck in the account creation feature and began taking steps to improve performance. In the few hours immediately following the initial improvements, more than 1,000 users created new accounts.

Today, users have continued to create accounts, determine eligibility, and compare and choose plans. We are closely monitoring the user experience, and are working to improve the efficiency and performance of the system.

In order to perform routine maintenance, certain functions of MarylandHealthConnection.gov will be unavailable from 11 p.m. to 5 a.m. daily through the month of October. MarylandHealthConnection.gov will remain open for general information during maintenance hours. 

Consumer assistance is available throughout the state. Our Customer Support Center (855-642-8572) has extended hours during open enrollment (Mon.-Fri. 8am-8pm, Sat. 8a-6pm and Sun. 9a-2p). Consumer assistance organizations, Local Health Departments and Departments of Social Services provide in-person assistance as well as auhtorized insurance brokers statewide.

We appreciate the tremendous interest in, and support of, MarylandHealthConnection.gov. We will address issues as they arise, and will continually improve the function of the website so that Marylanders can access quality, affordable health coverage. 

	
	
	

					
	
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